Accolade
Apr 17, 2007, 10:18 AM
#1
Evolving Member
Thread Starter
Join Date: Sep 2004
Location: Tallahassee
Posts: 178
Likes: 0
Received 0 Likes
on
0 Posts
Accolade
How do i get a hold of Accolade. I ordered a bumper from them and have not heard from them again. I need to know what day i will be recieveing it. I ordered it over a week ago. They emailed me until i ordered it then i have not heard back from them. The phone number on the website does not work. I need to know when accolade feel free to respond but i need this asap
Apr 17, 2007, 10:37 AM
#3
Account Disabled
iTrader: (96)
Join Date: Mar 2004
Location: ACCOLADE
Posts: 1,842
Likes: 0
Received 0 Likes
on
0 Posts
We send the details once it departs if we dont have any details to send you we dont have an appropriate update, sending a body kit / bumper is not like dropping a letter in a mailbox. PM me if you need rough estimates.
Apr 17, 2007, 03:45 PM
#7
Newbie
Join Date: Jun 2006
Location: Phoenix
Posts: 86
Likes: 0
Received 0 Likes
on
0 Posts
Something tells me that an automated order confirmation e-mail would be in your company's best interests.
Essentially every single other online store sends their customers an e-mail the instant a product is ordered from their site, whereas with your site the only (in my experience) confirmation that an order has been placed is a confirmation number that loads on the page once payment has been finalized. I know when I've spent money on a site, it's comforting reading more than once that my money ended up in good hands. Plus, if the initial confirmation number is misplaced or missed, it'll always be there in the e-mail.
I bet you'd be suprised at how much damage control a canned confirmation e-mail in addition to the confirmation number would do. Just some food for thought...
Essentially every single other online store sends their customers an e-mail the instant a product is ordered from their site, whereas with your site the only (in my experience) confirmation that an order has been placed is a confirmation number that loads on the page once payment has been finalized. I know when I've spent money on a site, it's comforting reading more than once that my money ended up in good hands. Plus, if the initial confirmation number is misplaced or missed, it'll always be there in the e-mail.
I bet you'd be suprised at how much damage control a canned confirmation e-mail in addition to the confirmation number would do. Just some food for thought...
Trending Topics
Apr 17, 2007, 03:45 PM
#8
Evolving Member
iTrader: (1)
Join Date: Mar 2007
Location: St-hyacinthe, Quebec
Posts: 114
Likes: 0
Received 0 Likes
on
0 Posts
It takes only two weeks to have my hood in front of my house and I'm living in quebec, Canada. Accolade gives me a tracking number to track my package. The hood arrived with no damaged and very good condition. For me accolade is A+, hope it will be the same for you. 
Apr 17, 2007, 04:55 PM
#10
anytime I have a question or issue I PM Dave. He is allways a huge help. Usually responds within a couple days. I ordered a ken style front bumper through them. took longer then I would have liked but sometimes that needs to be expected. Not everything can be right now. Dave is the man though!
Apr 17, 2007, 04:57 PM
#11
relax man, Dave will get ya in line. I waited what seemed like forever for my new stuff from them, but I just tried to maintain contact the best I could and did not angrily pester them! Not saying that you are, but just relax, it takes them a little longer sometimes, but they come through.
Apr 17, 2007, 06:39 PM
#13
Evolving Member
Thread Starter
Join Date: Sep 2004
Location: Tallahassee
Posts: 178
Likes: 0
Received 0 Likes
on
0 Posts
relax man, Dave will get ya in line. I waited what seemed like forever for my new stuff from them, but I just tried to maintain contact the best I could and did not angrily pester them! Not saying that you are, but just relax, it takes them a little longer sometimes, but they come through.
im not i just need the stuff asap cause i am leaving this address soon plus i have a body shop lined up to paint my car. I paid a week ago and haven't heard anything i need to make arrangments soon and i need their info. Look i love their kit its great just need info on wheni am recieving my bumper
Apr 17, 2007, 09:39 PM
#14
Newbie
Join Date: Feb 2007
Location: Washington
Posts: 1
Likes: 0
Received 0 Likes
on
0 Posts
I ordered and paid for my kit from them about 5 weeks ago and haven't gotten it either. I tried emailing them and they got back to me pretty quickly about 2 weeks ago but said it wasn't shipped out yet and I haven't heard back since then. From seeing some different threads, it seems like Dave is the guy to contact and it seems like everyone gets pretty quick and satisfactory resolution from him. I guess I'll wait a little longer too and contact him if I need to, but I'm getting pretty anxious to get all my stuff too. Their kits do look gooooood though! Can't wait to get mine.
Apr 18, 2007, 06:22 AM
#15
Evolved Member
iTrader: (6)
Join Date: Nov 2004
Location: Long Island, NY
Posts: 1,409
Likes: 0
Received 0 Likes
on
0 Posts
in my experience the first confirmation i got was the part sitting at my front door when i got home from work took a few weeks but it made it and it was the right part. so dont think you wont get it, just dont think its coming real soon either.
took a few weeks but it made it and it was the right part. so dont think you wont get it, just dont think its coming real soon either.
Thread
Thread Starter
Forum
Replies
Last Post
Dave@Accolade
Lancer Show / Shine
59
Feb 10, 2005 08:05 AM