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Cobb has the best Customer Service!!!

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Old Mar 17, 2016, 12:51 PM
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Cobb has the best Customer Service!!!

Id like to send thus shoutout to Cobb.
About a month ago my AP came off its holder when i had to emergency brake suddenly.
I didnt notice at first but the whole screen besides a small corner section stopped working.
The AP was completely useless!
I sent an email to Cobb explaining what happed, i also told them it was bought from a vendor and not from them directly. they said to ship it back for repair.

they couldn't repair it, so they sent me back a new AP. They could of said the charge was $100 and i would of paid it, but they didnt!

Buy with confidence knowing you have a company that stands behind the product they sell!!

COBB FOR THE MOTHER ****ING WIN!
Old Mar 18, 2016, 05:23 AM
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Yea they do have excellent customer service. I havent had to replace anything but I have had support for some minor issues with the maps and received excellent support from them to help correct it
Old May 11, 2016, 08:25 AM
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glad they took care of you, i also have good experiences with cobb
Old May 11, 2016, 05:27 PM
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That's incredible in today's corporate America. It's awesome to have such a caring company like Cobb.
Old May 11, 2016, 06:03 PM
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Cobb is great, been using their Accessport since 2010
Old May 12, 2016, 11:43 AM
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Yeah my boy crushed his and they took care of him as well. Great service goes a long way.
Old May 12, 2016, 11:51 AM
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Awesome service. They usually respond to my emails within the hour (for maps). Big thumbs up.
Old May 12, 2016, 03:53 PM
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I've sent a bricked ecu (reflash without battery tender in 20* weather) and they bench flashed the ECU, and even replaced the burnt in screen in the AP V2 I sent in with it. Overnighted back to me and all for free. Car was down less than 48 hours. I was so impressed, I bought a V3 the next week.

I do wish they had more parts options, because they have excellent engineering. Like their Flex Fuel. But I love my AP and my car put out great numbers after a ProTune at Cobb Plano.
Old May 12, 2016, 03:58 PM
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yeah Cobb is amazing... replaced my screen for free when it died on me
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