Cobb has the best Customer Service!!!
#1
Cobb has the best Customer Service!!!
Id like to send thus shoutout to Cobb.
About a month ago my AP came off its holder when i had to emergency brake suddenly.
I didnt notice at first but the whole screen besides a small corner section stopped working.
The AP was completely useless!
I sent an email to Cobb explaining what happed, i also told them it was bought from a vendor and not from them directly. they said to ship it back for repair.
they couldn't repair it, so they sent me back a new AP. They could of said the charge was $100 and i would of paid it, but they didnt!
Buy with confidence knowing you have a company that stands behind the product they sell!!
COBB FOR THE MOTHER ****ING WIN!
About a month ago my AP came off its holder when i had to emergency brake suddenly.
I didnt notice at first but the whole screen besides a small corner section stopped working.
The AP was completely useless!
I sent an email to Cobb explaining what happed, i also told them it was bought from a vendor and not from them directly. they said to ship it back for repair.
they couldn't repair it, so they sent me back a new AP. They could of said the charge was $100 and i would of paid it, but they didnt!
Buy with confidence knowing you have a company that stands behind the product they sell!!
COBB FOR THE MOTHER ****ING WIN!
#2
Evolving Member
Yea they do have excellent customer service. I havent had to replace anything but I have had support for some minor issues with the maps and received excellent support from them to help correct it
#4
Evolved Member
That's incredible in today's corporate America. It's awesome to have such a caring company like Cobb.
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#8
Evolving Member
iTrader: (1)
I've sent a bricked ecu (reflash without battery tender in 20* weather) and they bench flashed the ECU, and even replaced the burnt in screen in the AP V2 I sent in with it. Overnighted back to me and all for free. Car was down less than 48 hours. I was so impressed, I bought a V3 the next week.
I do wish they had more parts options, because they have excellent engineering. Like their Flex Fuel. But I love my AP and my car put out great numbers after a ProTune at Cobb Plano.
I do wish they had more parts options, because they have excellent engineering. Like their Flex Fuel. But I love my AP and my car put out great numbers after a ProTune at Cobb Plano.
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