Weapon*R engine damper fix
Apr 11, 2005, 11:46 AM
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Weapon*R engine damper fix* Updated 6-16-05 ready to ship*
It has come to our attention that the engine mount brackets on our engine damper kits have been cracking on some cars. We have taken the necessary measures to correct this problem, and have a reinforced bracket in the works toward production. We will be replacing our kits with this new bracket, and we are also conducting an exchange program for current owners of our kits. Current owners can email me with their contact and mailing information, as well as the reference number on their invoice. I will compile a list of owners needed new brackets. I will update this post with news of when the new bracket will be available, and any other relavent information. We offer our apologies to anyone who has been inconvienced by this, and hope that you will continue your support of Weapon*R products.
UPDATE!
Okay everyone, the new brackets are here and are ready for shipment. Those of you who have contacted me and given me a reference number or proof of purchase will have their brackets shipped out in the next few business days. If you have not contacted me, or if you have but did not provide proof of purchase and shipping address, you will need to do so in order to recieve your replacement.
This will be a full replacement program, so you will not need to ship back your old bracket. Please feel free to contact me if you have any questions Ray.Fong@Weapon-R.com
This is a list of people that have sent me proof of purchase and a shipping address:
1. Adam Harrington
2. Kit Chan
3. Brian Wright
4. Ben Chan
5. Michael Do
6. Don Grostic
7. Henry Savinon
8. John Moy
9. Kevin Butterfield
10. Evan Afaghi
11. Bryan Brinegar
If you do not see your name on that list, and you have contacted me, it is because I do not have your full information. Please contact me again with your proof of purchase and shipping address.
UPDATE!
Okay everyone, the new brackets are here and are ready for shipment. Those of you who have contacted me and given me a reference number or proof of purchase will have their brackets shipped out in the next few business days. If you have not contacted me, or if you have but did not provide proof of purchase and shipping address, you will need to do so in order to recieve your replacement.
This will be a full replacement program, so you will not need to ship back your old bracket. Please feel free to contact me if you have any questions Ray.Fong@Weapon-R.com
This is a list of people that have sent me proof of purchase and a shipping address:
1. Adam Harrington
2. Kit Chan
3. Brian Wright
4. Ben Chan
5. Michael Do
6. Don Grostic
7. Henry Savinon
8. John Moy
9. Kevin Butterfield
10. Evan Afaghi
11. Bryan Brinegar
If you do not see your name on that list, and you have contacted me, it is because I do not have your full information. Please contact me again with your proof of purchase and shipping address.
Last edited by weaponr_ray; Jun 16, 2005 at 11:14 AM. Reason: Updated Ready To Ship
Apr 11, 2005, 02:23 PM
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Originally Posted by weaponr_ray
It has come to our attention that the engine mount brackets on our engine damper kits have been cracking on some cars. We have taken the necessary measures to correct this problem, and have a reinforced bracket in the works toward production. We will be replacing our kits with this new bracket, and we are also conducting an exchange program for current owners of our kits. Current owners can email me with their contact and mailing information, as well as the reference number on their invoice. I will compile a list of owners needed new brackets. I will update this post with news of when the new bracket will be available, and any other relavent information. We offer our apologies to anyone who has been inconvienced by this, and hope that you will continue your support of Weapon*R products.
How about returning money and calling it a day?
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Apr 11, 2005, 02:51 PM
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alright now... come on guys... the vendor is doing his part as far as keeping his product top notch... they've encountered some unforseen circumstances/flaws with the product and took the liberty to redesign and replace the flawed versions that have already been sold... their product has proven to assist the evo in many ways...
come on now... not every product can be perfect... the evo wasn't perfect when it first came out... there are 2 tsb bulletens alone out there just for the sychros... give the vendor some credit... at least they didn't leave us high and dry...
props to weapon R!!! once all these issues are resolved... i'll be one of the first to purchase their product...
come on now... not every product can be perfect... the evo wasn't perfect when it first came out... there are 2 tsb bulletens alone out there just for the sychros... give the vendor some credit... at least they didn't leave us high and dry...
props to weapon R!!! once all these issues are resolved... i'll be one of the first to purchase their product...
Apr 11, 2005, 03:01 PM
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Originally Posted by Jaylenospoolboy
How about returning money and calling it a day?
the best research
Apr 11, 2005, 05:54 PM
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As much hell as I'll get for stickin my nose in here, I'll take WR's back on this one.
All of the comments concerning "R&D" and returning money is just uncalled for.
When a company develops a product they put forth as much R&D and investment as they see fit at the time for the given product. When a company tests final revisions and production versions of a product, it's IMPOSSIBLE to predict and compensate for every single real world scenario. Because of this, updating the product and further developing the technology is PAR FOR THE COURSE.
OEM Manufacturers do the same thing every 3-5 years when they release a new updated model with new technology.
Weapon R has fully admitted reasponsibility for a potentially faulty product and is doing everything right to correct the concern. Paying out of pocket and cutting into their own profit margins to maintain a level of customer satisfaction is going well above and beyond.
Those of you who can't appreciate that, well, you have no business commenting on it.
to Weapon R !
All of the comments concerning "R&D" and returning money is just uncalled for.
When a company develops a product they put forth as much R&D and investment as they see fit at the time for the given product. When a company tests final revisions and production versions of a product, it's IMPOSSIBLE to predict and compensate for every single real world scenario. Because of this, updating the product and further developing the technology is PAR FOR THE COURSE.
OEM Manufacturers do the same thing every 3-5 years when they release a new updated model with new technology.
Weapon R has fully admitted reasponsibility for a potentially faulty product and is doing everything right to correct the concern. Paying out of pocket and cutting into their own profit margins to maintain a level of customer satisfaction is going well above and beyond.
Those of you who can't appreciate that, well, you have no business commenting on it.
to Weapon R !
Apr 11, 2005, 06:33 PM
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Originally Posted by Mike@Forge
Weapon R has fully admitted reasponsibility for a potentially faulty product and is doing everything right to correct the concern. Paying out of pocket and cutting into their own profit margins to maintain a level of customer satisfaction is going well above and beyond.
Those of you who can't appreciate that, well, you have no business commenting on it.
to Weapon R !
Those of you who can't appreciate that, well, you have no business commenting on it.
to Weapon R !
