Exedy stage 2 hd failure in 1500 miles
Oct 26, 2011, 12:52 PM
#19
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I took the car to the track 1 time after I got retuned. The rest of the mileage was street use with rolling pulls when I felt the need.
The clutch was never dropped or given any sort of excessive shock.
B.J. - The car listed in this thread is my daily, I purchased the Exedy twin hd to replace this.
In my track car I am running the QM 8 leg. I just purchased a mill and lathe and am designing and making an adjustible pedal stop as we speak along with some other little odds and ends.
Grant
The clutch was never dropped or given any sort of excessive shock.
B.J. - The car listed in this thread is my daily, I purchased the Exedy twin hd to replace this.
In my track car I am running the QM 8 leg. I just purchased a mill and lathe and am designing and making an adjustible pedal stop as we speak along with some other little odds and ends.
Grant
Oct 26, 2011, 07:28 PM
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I understand the idiosyncrasies of increased power levels and aftermarket parts, as far as a warranty we are discussing the details. Lets just say Exedy has been helpful thus far. Hopefully they can learn from the failure, and help me along the way.
Boltz, you should have seen the pm...
Boltz, you should have seen the pm...
Oct 27, 2011, 02:17 PM
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So we deliver on the product and get bashed. Not surprised, I guess now I am warrantying products.
Just email us your order information to sales@importdpsspeedshop.com All you need from us is the proof of purchase, which is your receipt. The warranty and inspection goes directly thru Exedy, not thru us.
Just email us your order information to sales@importdpsspeedshop.com All you need from us is the proof of purchase, which is your receipt. The warranty and inspection goes directly thru Exedy, not thru us.
What great customer service
Nov 17, 2011, 10:25 AM
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I have had the pleasure of dealing with Evan at Exedy. All I can say is that I am more then impressed with the customer service that I have been given. He more then took care of me and the problem that I encountered, and went above and beyond the call of duty. My item was warrantied 
Given the fact that this was an aftermarket clutch, in a modified application, I figured I was out. I even purchased a new Exedy twin the other week without knowing it was warrantied because I was itching to drive the car.
Thanks again Evan at Exedy. You have me as a long term customer.
Given the fact that this was an aftermarket clutch, in a modified application, I figured I was out. I even purchased a new Exedy twin the other week without knowing it was warrantied because I was itching to drive the car.Thanks again Evan at Exedy. You have me as a long term customer.
Nov 17, 2011, 10:44 AM
#26
I have had the pleasure of dealing with Evan at Exedy. All I can say is that I am more then impressed with the customer service that I have been given. He more then took care of me and the problem that I encountered, and went above and beyond the call of duty. My item was warrantied Given the fact that this was an aftermarket clutch, in a modified application, I figured I was out. I even purchased a new Exedy twin the other week without knowing it was warrantied because I was itching to drive the car.
Thanks again Evan at Exedy. You have me as a long term customer.
Given the fact that this was an aftermarket clutch, in a modified application, I figured I was out. I even purchased a new Exedy twin the other week without knowing it was warrantied because I was itching to drive the car.Thanks again Evan at Exedy. You have me as a long term customer.
How was the issue resolved? Did Exedy refund you the cost of your Stage 2 HD?
Also, did they voice any concerns about the same batch of clutches that might be on the market?
I remember you recommending this clutch to me and to go through Import DPS. I won't be dealing with them after the reply they posted on here. Completely unprofessional and ignorant. They did not acknowledge the fact that you had emailed them two times already and had called several others. It had been weeks and they didn't even care.
Thanks.
-Jalal
Nov 20, 2011, 06:03 PM
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Jalal, they sent me a new clutch kit. The only thing I am waiting to hear back on is the possible issue or cause. I have 2 more cars running around with this clutch right now which concerns me. Worst part is my brothers car is starting to show similar signs. Not what I wanted to hear... Really glad Exedy stepped up, if it was up to import dps, I would still be awaiting a phone call.
Aaron,
Clutch was properly adjusted, wheels in the air rev up test and the slave cyl test were preformed as I do with all of my installs. It never slipped through the entire ordeal... Have you ever seen anything like this?
Aaron,
Clutch was properly adjusted, wheels in the air rev up test and the slave cyl test were preformed as I do with all of my installs. It never slipped through the entire ordeal... Have you ever seen anything like this?
Nov 20, 2011, 06:42 PM
#29
Jalal, they sent me a new clutch kit. The only thing I am waiting to hear back on is the possible issue or cause. I have 2 more cars running around with this clutch right now which concerns me. Worst part is my brothers car is starting to show similar signs. Not what I wanted to hear... Really glad Exedy stepped up, if it was up to import dps, I would still be awaiting a phone call.
Aaron,
Clutch was properly adjusted, wheels in the air rev up test and the slave cyl test were preformed as I do with all of my installs. It never slipped through the entire ordeal... Have you ever seen anything like this?
Aaron,
Clutch was properly adjusted, wheels in the air rev up test and the slave cyl test were preformed as I do with all of my installs. It never slipped through the entire ordeal... Have you ever seen anything like this?
I wonder how many clutches are effected by this, and if they plan on replacing them all!
-Jalal
