My megan racing catback hanger broke (long, good read)
Sep 9, 2005, 02:00 PM
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My megan racing catback hanger broke (long, good read)
So I was inspecting my exhaust the other day, adjusting the rear hanger actually, and I stumbled upon this:
I laughed, I couldn't believe that the hanger had actually TORN the metal on the pipe. I purchased this from a vendor on this site, so I contacted them and they put me in touch w/ MR customer service via email.
Here is the email I dispatched:
I received a response back within a few hours, after my message had apparently been forwarded to the R&D department:
WOW!
I was a happy camper. Sent him my address, thanking him profusely for such excellent customer support, and received my new intermediate pipe today!
Here is his response to my question about whether or not I could post his emails on the forum (mildly edited for content length):
So here's the deal: if you are concerned about megan racing quality, don't be. Yes you may run into some issues here and there with fitment and/or hangers breaking 
but it's not going to be a lot of you, and their customer service is there to back you if you do run into an issue.
Thanks again to Steve for the insane turn around on this issue.
I laughed, I couldn't believe that the hanger had actually TORN the metal on the pipe. I purchased this from a vendor on this site, so I contacted them and they put me in touch w/ MR customer service via email.
Here is the email I dispatched:
Originally Posted by Chris via email
Hi Jose-
An MR vendor referred me to you via email for warranty support. I have an issue with my megan racing catback which I purchased approximately 4 months ago. This is for a 2003 Mitsubishi Lancer Evoluton btw.
The weld on one of the intermediate pipe's hangers has broken, and consequently torn the metal of the pipe. It has created a sizeable hole which you can see in these pictures:
http://images.330i.net/evo/megan_rac...rn_hanger1.jpg
http://images.330i.net/evo/megan_rac...rn_hanger2.jpg
http://images.330i.net/evo/megan_rac...rn_hanger3.jpg
The pipe which is torn is the 2nd intermediate pipe. Basically the system consists of:
1st intermediate pipe -> 2nd intermediate pipe -> muffler (axle-back)
The 1st intermediate pipe doesn't have a hanger, so I am hoping what we can do is just get a new 2nd intermediate pipe shipped to me for replacement, and I would gladly return this one with the tear.
I have heard wonderful stories about your warranty support so I am hoping we can get this situation taken care of with speed! Let me know what to do, thanks.
-Chris
An MR vendor referred me to you via email for warranty support. I have an issue with my megan racing catback which I purchased approximately 4 months ago. This is for a 2003 Mitsubishi Lancer Evoluton btw.
The weld on one of the intermediate pipe's hangers has broken, and consequently torn the metal of the pipe. It has created a sizeable hole which you can see in these pictures:
http://images.330i.net/evo/megan_rac...rn_hanger1.jpg
http://images.330i.net/evo/megan_rac...rn_hanger2.jpg
http://images.330i.net/evo/megan_rac...rn_hanger3.jpg
The pipe which is torn is the 2nd intermediate pipe. Basically the system consists of:
1st intermediate pipe -> 2nd intermediate pipe -> muffler (axle-back)
The 1st intermediate pipe doesn't have a hanger, so I am hoping what we can do is just get a new 2nd intermediate pipe shipped to me for replacement, and I would gladly return this one with the tear.
I have heard wonderful stories about your warranty support so I am hoping we can get this situation taken care of with speed! Let me know what to do, thanks.
-Chris
Originally Posted by Steve @ Megan Racing
Chris,
My name is Steve Johnson, I run the head of research and development and take care of all the Warranty issues and replacments. I am terribly sorry of any inconvenience that this problem may of have caused your customer and would like to correct it ASAP. I have the part boxed up and ready to go, I just need the shipping address on where to send it and I'll be all set to ship it out to you. Please let me know if there's anything at all that I can do to help you or your customer out. Thank you once again for your time and consideration.
-Steve Johnson
Research & Development - Megan Racing Inc.
My name is Steve Johnson, I run the head of research and development and take care of all the Warranty issues and replacments. I am terribly sorry of any inconvenience that this problem may of have caused your customer and would like to correct it ASAP. I have the part boxed up and ready to go, I just need the shipping address on where to send it and I'll be all set to ship it out to you. Please let me know if there's anything at all that I can do to help you or your customer out. Thank you once again for your time and consideration.
-Steve Johnson
Research & Development - Megan Racing Inc.
WOW!
I was a happy camper. Sent him my address, thanking him profusely for such excellent customer support, and received my new intermediate pipe today!Here is his response to my question about whether or not I could post his emails on the forum (mildly edited for content length):
Originally Posted by Steve @ Megan Racing
Chris,
Go ahead and use my name if you want and tell people; I take pride in
this company and I have no problem associating myself with Megan or the parts
we make. We're not about hiding anything.. if our part had a problem, then
it did. I do all the designs for the parts here and I fix the errors of the
past. I have already spoke with our factories on reinforcing that problem
because I saw that coming about a month ago, I was just waiting for a case to
come in.
The biggest part of any company is it's ability to LEARN and grow from
each and every situation.. no one's perfect and hindsight is 20/20. Every
little mistake we make, we're fine with as long as we take the steps to
correct them. We are taking those steps.. I'm just sorry that it had to be
you that had to be the subject.
Once again, thank you for your time and consideration.
-Steve Johnson
Research & Development - Megan Racing Inc.
Go ahead and use my name if you want and tell people; I take pride in
this company and I have no problem associating myself with Megan or the parts
we make. We're not about hiding anything.. if our part had a problem, then
it did. I do all the designs for the parts here and I fix the errors of the
past. I have already spoke with our factories on reinforcing that problem
because I saw that coming about a month ago, I was just waiting for a case to
come in.
The biggest part of any company is it's ability to LEARN and grow from
each and every situation.. no one's perfect and hindsight is 20/20. Every
little mistake we make, we're fine with as long as we take the steps to
correct them. We are taking those steps.. I'm just sorry that it had to be
you that had to be the subject.
Once again, thank you for your time and consideration.
-Steve Johnson
Research & Development - Megan Racing Inc.
but it's not going to be a lot of you, and their customer service is there to back you if you do run into an issue. Thanks again to Steve for the insane turn around on this issue.
Sep 9, 2005, 02:07 PM
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Originally Posted by Kee1pride
wow. so could i get a free system from them if i just emailed them and lied about having one prior?
I don't think it'd be that easy 
Perhaps over time you could defraud them out of piece by piece of the exhaust.
Sep 9, 2005, 03:11 PM
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okok. yes they have fantastic service. but comon now. get realistic. that was way too easy, and not that i don't believe you, i just would preffer to believe they're dumb 
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Sep 9, 2005, 03:13 PM
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Originally Posted by Kee1pride
okok. yes they have fantastic service. but comon now. get realistic. that was way too easy, and not that i don't believe you, i just would preffer to believe they're dumb
Sep 9, 2005, 03:22 PM
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thats good to hear. I have their full turbo back so hopefully nothing goes wrong and if it does they'd help me out. Sorry if i missed this but how many miles did yoou have on your exhaust?
Sep 9, 2005, 03:34 PM
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Originally Posted by aboh6leenz
thats good to hear. I have their full turbo back so hopefully nothing goes wrong and if it does they'd help me out. Sorry if i missed this but how many miles did yoou have on your exhaust?
Glad this gives you guys some hope. Much like anything, it's hard to get over the "too good to be true" pricing issues with parts especially for this car where everything is seemingly overpriced. I am confident they would handle any problems you might come upon in the same manner.
