Blue Evo 8

iTrader: (40)

I never bought anything from Adam yet but he has answered a lot of questions for me w/o any problems.

I plan on buying a lot of stuff in the future, but whoever gives me the best price will get my hard earned cash.

dadriva

iTrader: (5)

The best thing about this thread is the composure of Adam at Z1

If someone was talking smack about me and my customer service while I was working my *** off to make it right....I'd be pretty offended.

He has shown to be a complete professional and stuck to business.......and most of all customer service with no signs whatsoever of being upset by these comments.

We should all take notes.

BMan

I have found that the cheapest price isn't always the best deal. I have also found that Adam has great prices and awesome service.

Z1 Performance

iTrader: (185)

My father, who was in retail for 28 years as the owner of a multistate retail chain, drilled into my brain that the thrill of a good deal disappears long before the bad taste of poor service. We try to do our best on both fronts

Blue Evo 8

iTrader: (40)

true
good pricing and good service go hand in hand

Steiner

iTrader: (3)

I agree with this guy!

Starting a thread on EvoM isn't like sending a complaint to the BBB. Jeez ladies. He tried calling a few times and was getting frustrated with the lack of answers. He starts a thread and now Z1 has helped resolve things. Boy I bet he sure learned his lesson about starting threads like this...

Anyways, when did a forum become more about the vendors then the owners?

EDIT: Plus these kind of threads are GOOD for business, not bad IMHO. It puts Z1 on center stage and gave Adam a chance to showcase his excellent CS skills. It was also an opportunity for others to chime in with their positive experiences with Z1. To think that the simple existence of a thread like this would be bad for Z1's business is insane too. Unless somebody has $hit for brains, anybody contemplating a potential purchase of more than $1 from a vendor will naturally read the contents of the thread...not just the title. Two thumbs up to Adam for turning lemons into lemonade!

And I think it's important to point out that threads like these are healthy for the community. People left in a massive exodus from the SRT forums and started regional forums when the mods would lock and delete threads like these. I had an experience with AGP that I had every right to be pissed about. When I posted something in the AGP sub-forum asking about a missing part in a kit I ordered it was shut down and I was left to fight on my own, out of the community's eye, for something that should have been included with the order. Ask yourself which is better for vendors too...a small commununity with no negative feedback or a huge community with some occasional complaints. Any vendor in his right mind would take the huge community because of all the opportunities. I understand there is a balance and, from 8 years of customer service, realize there are customers out there who ALWAYS have problems with their vendors because...well...they are morons. I didn't see any of that in here on either side though and would hope the next time we see a thread like this the next vendor also sees it as an opportunity rather than a PITA.

inariv5573

iTrader: (3)

What lesson? I didn't see any lesson to be learned. I had a problem, shared my experience(what these boards are for), vendor contacted me, we communicated, he took care of me, I appreciated, all is good, end of story.

Steiner

iTrader: (3)

LOL. I was being sarcastic. What I was getting at is how can people realistically expect threads like these to never happen when they accomplish so much? I mean things worked out in the end, right? IMHO the only lesson to be learned is that the squeaky wheel gets the oil. More power to you brutha.