Got my JDM bumper... NOT!!!!!!!
Nov 15, 2006, 07:02 PM
#31
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dude i feel ur pain i ordered $2000.00 worth of parts from japanparts.com. usps dropped my **** off in a plastic garbage bag! everything was f'ed up! but i was able to salvage most of the parts and a complete refund 
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Nov 15, 2006, 08:10 PM
#33
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Your suit is black....NOT.
I've always been scared to order things. I've seen things get wrecked and then refunds dropped like nothing ever happened. Damn you postal service!
I've always been scared to order things. I've seen things get wrecked and then refunds dropped like nothing ever happened. Damn you postal service!
Nov 15, 2006, 08:14 PM
#34
Hello Yur,
Like I said, I understood your position. And lets just move forward. I did what I could to help you and got you a refund. And a check was already sent to you on Monday right after we receieve the refund check from FedEx claim dept (from GA). During the time when we were at SEMA, the check was never issued to us as promised. I had to call FedEx to find out what was going on after we came back. And they said they were sending it out however they could not give me an exact answer of when we will receive the refund in full. But thats another story. I do have a proof of a FedEx claim papers/documents and refund package including mail receipt dated here (took them a week from GA to get to me in CA). So I hope you can understand my position as I am merely protecting our company's interests and at the same time tried to resolve this issues w/ Fedex in a timely manner and to issue you a refund.
regards,
Calvin
Like I said, I understood your position. And lets just move forward. I did what I could to help you and got you a refund. And a check was already sent to you on Monday right after we receieve the refund check from FedEx claim dept (from GA). During the time when we were at SEMA, the check was never issued to us as promised. I had to call FedEx to find out what was going on after we came back. And they said they were sending it out however they could not give me an exact answer of when we will receive the refund in full. But thats another story. I do have a proof of a FedEx claim papers/documents and refund package including mail receipt dated here (took them a week from GA to get to me in CA). So I hope you can understand my position as I am merely protecting our company's interests and at the same time tried to resolve this issues w/ Fedex in a timely manner and to issue you a refund.
regards,
Calvin
Last edited by Speed Element; Nov 15, 2006 at 08:24 PM.
Nov 15, 2006, 08:31 PM
#36
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Sucks this happened man! In regards to Speed Element ive heard nothing but good things about them both on this forum and NorCalEvo. Im moving out that way and have done alot of research on shops to get tuned and do business with and they are the one im looking at the most. As far as Gruppe-S this seems to be a fairly common thing with them. Ive seen threads like this before about the same bumper. Sorry again mate and good luck and i hope you get your bumper soon!
Nov 15, 2006, 09:28 PM
#37
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Sometimes people don't understand when dealing with vendors on this site. These vendors are not multi million dollar companies, and a loss or stolen goods is not really calculated in to their business. Returning something that was DOA to a store like Best Buy do you really think it is really putting a dent on their profits. They probably paid like $25 for the item they just sold to you for like $75. The sheer volume of what they buy cannot be even compared to a vendor like Speed Element buying some JDM bumpers from Mitsubishi. What is their profit on them $100 give or take a few for a bumper they probably bought for 600.(I might be wrong on the profit but it is no killing) But all that matters that in the end the vendor took care of the problem and you got your money back. I have dealt with worse and the money you got back is pennies compared to my lost. So just be glad the vendor took care of you. 
Nov 15, 2006, 09:56 PM
#38
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Originally Posted by SR20DE-T
Sometimes people don't understand when dealing with vendors on this site. These vendors are not multi million dollar companies, and a loss or stolen goods is not really calculated in to their business. Returning something that was DOA to a store like Best Buy do you really think it is really putting a dent on their profits. They probably paid like $25 for the item they just sold to you for like $75. The sheer volume of what they buy cannot be even compared to a vendor like Speed Element buying some JDM bumpers from Mitsubishi. What is their profit on them $100 give or take a few for a bumper they probably bought for 600.(I might be wrong on the profit but it is no killing) But all that matters that in the end the vendor took care of the problem and you got your money back. I have dealt with worse and the money you got back is pennies compared to my lost. So just be glad the vendor took care of you.
[QUOTE]I think this is something many vendors here dont understand. You simply cant register a company, hire a few guys and call it a business. Now, please, dont take this personal, i am not talking about you or anyone specific. I am simply saying that if someone wants to be selling products to the general public they should honor the basic commerce rules already established.[/QUOT E]
and Calvin STILL did not answer three very important questions
Let me ask you this question: why were you waiting for the check from FexEx? Lets say their check got lost in the mail. Even worse, lets say that they told you they would not give you a refund because you did not pack everything correctly or any other reason. Would you refuse to give a refund to me? If not - why wait for the check from FexEx anyway?
Nov 15, 2006, 10:05 PM
#39
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Originally Posted by RuckerPark
at least speed element stepped up and took care of the issues.
now lets see the other vendor will do the same???
now lets see the other vendor will do the same???
Yeah they should check all the forums and make sure to defend themselves, and not try to work on cars and run a business.
I wonder if they were even sent a PM directing them to this thread, I hope so.
Nov 15, 2006, 10:13 PM
#40
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Originally Posted by Yur
With all due respect when in order from a merchant, no matter what it is that i order, if it arrives damaged i simply call up the merchant and the merchant offers a refund. No exceptions. I dont know of a single store that you order from which would tell you that its your responsibility to settle with the shipping company.
Nov 16, 2006, 01:11 AM
#41
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Originally Posted by tysonK
Yeah they should check all the forums and make sure to defend themselves, and not try to work on cars and run a business.
I wonder if they were even sent a PM directing them to this thread, I hope so.
I wonder if they were even sent a PM directing them to this thread, I hope so.
Last edited by RuckerPark; Nov 16, 2006 at 01:14 AM.
Nov 16, 2006, 01:50 AM
#42
[QUOTE=elhalisf]which goes right along the lines of that he said earlier
you guys can slam me all you want. I did the best I could to take care of this issue. I am not trying to take something thats not rightfully belong to my company. never once did i try to deceive and cheat on my customers. I believe my repuation on this forum speaks for itself, dating back when i used to worked at gxxxx-s.
Now I have to come and defend myself in regards to why such a delay. Ok
The reason for the delay was we had to wait for FedEx's claim confirmation number to arrive in fax, which it took a few days right after we filed a claim online.
Then a call-tag confirmation number was made thru Fedex pick-up dept (in case you didn't know there are more involved then just file a claim), so they could pick up the damged bumper and get it sent to their claim dept for review. And regrettably we had to wait til FedEx claim dept to receive the damage product and wait for their report before we can issue an actual refund.
I have always been up front and trying to give my customers the best service possible. In this event, I WAS already prepared to refund in full amount regardless of how much FedEx would refund us. The bumper was insured in exact $699 as of what customer had paid. So that would be the actual amount need to refunded. No doubt about it. I dont' think I owe anyone an explanation on this simply because this is just ethical and logical for running a business.
I think this is something many vendors here dont understand. You simply cant register a company, hire a few guys and call it a business. Now, please, dont take this personal, i am not talking about you or anyone specific. I am simply saying that if someone wants to be selling products to the general public they should honor the basic commerce rules already established.[/QUOT E]
and Calvin STILL did not answer three very important questions
Calvin's last reply was just the same excuse over again.
and Calvin STILL did not answer three very important questions
Calvin's last reply was just the same excuse over again.
Now I have to come and defend myself in regards to why such a delay. Ok
The reason for the delay was we had to wait for FedEx's claim confirmation number to arrive in fax, which it took a few days right after we filed a claim online.
Then a call-tag confirmation number was made thru Fedex pick-up dept (in case you didn't know there are more involved then just file a claim), so they could pick up the damged bumper and get it sent to their claim dept for review. And regrettably we had to wait til FedEx claim dept to receive the damage product and wait for their report before we can issue an actual refund.
I have always been up front and trying to give my customers the best service possible. In this event, I WAS already prepared to refund in full amount regardless of how much FedEx would refund us. The bumper was insured in exact $699 as of what customer had paid. So that would be the actual amount need to refunded. No doubt about it. I dont' think I owe anyone an explanation on this simply because this is just ethical and logical for running a business.
Nov 16, 2006, 02:27 AM
#44
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Originally Posted by Faust
...It is and always will be between the shipper and the shipping company. They are the ones that issue the insurance on your package through their account...
