Dealer Scratched My Dashboard
Aug 24, 2003, 03:46 PM
#1
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Dealer Scratched My Dashboard
I recently had some work done on my EVO with 
and one thing involved removing my guage cluster for further inspection. I was recently having problems with the gas reading in my car which when the gas tank gets filled full tank, the gas gauge wasn't reading full all the way even though it was full. They had fixed that problem by replacing both fuel sending units with brand new ones. During the process of removing the black plastic bezel around the gauge cluster, the dealership mechanic made some very noticeable scratches on the dashboard. I am VERY-VERY **** about the condition of my new EVO and this is something that makes me upset. The work was done 2 weeks ago but I just noticed all this bad scratches 2 days ago when a curtain angle of the sunlight shined on my dashboard and all this scratches appeared so clearly.
My question to you guys is, don't you think they owe me by replacing my dashboard and tell them that the next time they work on my car, they need to be very careful. I think if the dealership cause this problem that wasn't there, they should fix it?
and one thing involved removing my guage cluster for further inspection. I was recently having problems with the gas reading in my car which when the gas tank gets filled full tank, the gas gauge wasn't reading full all the way even though it was full. They had fixed that problem by replacing both fuel sending units with brand new ones. During the process of removing the black plastic bezel around the gauge cluster, the dealership mechanic made some very noticeable scratches on the dashboard. I am VERY-VERY **** about the condition of my new EVO and this is something that makes me upset. The work was done 2 weeks ago but I just noticed all this bad scratches 2 days ago when a curtain angle of the sunlight shined on my dashboard and all this scratches appeared so clearly. My question to you guys is, don't you think they owe me by replacing my dashboard and tell them that the next time they work on my car, they need to be very careful. I think if the dealership cause this problem that wasn't there, they should fix it?
Talk to the dealer and see what they say.
Aug 24, 2003, 06:57 PM
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Two Weeks
Make sure you come up with a good excuse as to why it took you two weeks to bring it to their attention. Tell them you were working a lot or that you were out of town.
Aug 25, 2003, 11:07 AM
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Re: Two Weeks
Originally posted by xphillipjrx
Make sure you come up with a good excuse as to why it took you two weeks to bring it to their attention. Tell them you were working a lot or that you were out of town.
Make sure you come up with a good excuse as to why it took you two weeks to bring it to their attention. Tell them you were working a lot or that you were out of town.
dealer as all my complaints which are always valid are dealt with in a very professional manner. This is how they will keep me as a satisfied customer.
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Oct 23, 2006, 02:24 PM
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I think you should let it go. Swapping the dashboard is a huge job. It's completely outlandish to replace the dash. You'll be without your car for weeks and it's such an involved job the new problems worse than your last one will surface. Maybe even a REAL problem.
It's a sportscar not a pebble beach concours winner.
It's a sportscar not a pebble beach concours winner.
Oct 23, 2006, 02:30 PM
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Originally Posted by TD05HR
I think you should let it go. Swapping the dashboard is a huge job. It's completely outlandish to replace the dash. You'll be without your car for weeks and it's such an involved job the new problems worse than your last one will surface. Maybe even a REAL problem.
It's a sportscar not a pebble beach concours winner.
It's a sportscar not a pebble beach concours winner.
all I have/want to do is change the TOP portion of my dash.
Oct 23, 2006, 02:30 PM
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^ +1
I had to have the top dash replaced a few years back and there were more scratches and nicks from them removing all the trim, also they installed it crooked. and had to bring it back twice.
Just make sure they are real carefull.
I had to have the top dash replaced a few years back and there were more scratches and nicks from them removing all the trim, also they installed it crooked. and had to bring it back twice.
Just make sure they are real carefull.
Oct 23, 2006, 03:16 PM
#13
It only took me 2 hours to take out my entire dash on my lancer since i kno what i'm doing. also did it without removing the steering wheel. regular lancer dash is basically the same as the evo dash. so its not really that involved. but i agree with TD05HR, if its only minor i would just let it go, when you remove the dash it NEVER fits back exactly like factory. some of those damn clips i swear are like one time use and once you remove and reinstall its a little bit looser.
but...do what you want.
but...do what you want.
Oct 23, 2006, 03:32 PM
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unless you have one helluva good dealer your pretty much screwed because of the two week wait. They are not going to buy your excuse that you didnt notice it untill two weeks later even though i believe you. good luck.