Mr. Haros,

I haven't heard back from you regarding this outstanding situation. Please contact me at your earliest convenience or give me a call at 585-461-1796. If I do not hear from you within 10 business days I'll have to have my legal representative contact you. All I'm looking for here is someone who actually cares about their customers and what other people may hear from said customers.

Regards,

Chris Blessing
webguy@330i.net

> -----Original Message-----
> From: Chris Blessing [mailto:webguy@330i.net]
> Sent: Tuesday, September 09, 2003 2:12 PM
> To: aharos@donjacobstoyota.com
> Subject: trouble with mitsubishipartsstore.com
>
>
> Dear Mr. Haros-
>
> I recently had a terrible email exchange with one of your staff,
> a Mr. Joel Berrettini. The basis of the story here is that I
> purchased a rear strut bar (model #MZ568499EX) off
> mitsubishipartsstore.com for an advertised, explicit price of
> $20.00 + shipping. I placed this order Sunday and it was
> processed. I received a purchase confirmation email shortly after.
>
> I then received an email from Mr. Berrettini the following
> Monday, stating that they would not sell the part to me at $20.
> He also called my work phone number to curtly inform me that he
> "can't sell me that bar at $20." He blamed it on a data restore error.
>
> The following email string took place and I don't believe it was
> very professional or courteous of Mr. Berrettini to speak to me
> the way that he did. Currently I do not want to get into the
> legalities of this situation, so I am hoping you can rectify
> matters for me. Please see the attached text file for the email
> exchange in question and let me know how we can go forth on this
> matter, or if I should contact someone else.
>
> Thank you very much for your time,
>
> Chris Blessing
> webguy@330i.net

Director of operations?

I'll be calling Andy Haros today. Thanks for your (lack of) help.

Chris Blessing
webguy@330i.net
http://www.330i.net

-----Original Message-----
From: Joel Berrettini [mailto:joel@donjacobstoyota.com]
Sent: Monday, September 08, 2003 3:49 PM
To: 'Chris Blessing'
Subject: RE: Brace Strut


I have spoken to the Director of Operations here and we still stand behind our disclaimer.
I have nothing more to say.
I will let our Lawyers handle it from now on.
-----Original Message-----
From: Chris Blessing [mailto:webguy@330i.net]
Sent: Monday, September 08, 2003 2:54 PM
To: Joel Berrettini
Subject: RE: Brace Strut


Joel that's fine and dandy, but I have a purchase confirmation and the price cannot change after that. You know this just as well as I do. It would be as if I went through the purchase process at Wal-Mart or something and on my way out the door someone stopped me and said I couldn't leave with the merchandise unless I paid an extra sum of money.

I don't appreciate your short messages either, if you have something to say please do. I don't have the ability to speak with you about this at work either, hence our lacking phone conversation earlier.

I would be happy to talk to someone else about this if you'd rather not deal with it. I see you work for Don Jacob's Toyota correct?

Chris Blessing
webguy@330i.net
http://www.330i.net

-----Original Message-----
From: Joel Berrettini [mailto:joel@donjacobstoyota.com]
Sent: Monday, September 08, 2003 3:23 PM
To: 'Chris Blessing'
Subject: RE: Brace Strut


http://www.mitsubishipartsstore.com/shipping.php
-----Original Message-----
From: Chris Blessing [mailto:webguy@330i.net]
Sent: Monday, September 08, 2003 2:06 PM
To: Joel Berrettini
Subject: RE: Brace Strut


Hey Joel,

Check out the NY BBB Code of Online Business Practices here:

http://www.newyork.bbb.org/membershi...line_code.html

I don't know where MPS is located, so I can't give you a state-specific version, but I doubt it varies much.

Scroll down to section II (F), "Disclosure - Prices and Customer Costs".

Online merchants should:
...
- Honor the amount authorized by the customer in any subsequent bills to the customer

It's not my fault you guys didn't check your pricing post-restore. I am a DBA myself and happen to be very knowledgeable in that area, and unless it was a serious programmatically-related screw up, I don't even see how a data restore could cause such an error. I also didn't see any other Evolution parts for sale for $20. At my company, if a product is listed at the wrong price, not only do I take the heat for it but we HONOR that price in favor of customer satisfaction.

Recently an online computer parts store listed a computer at $179 which should have been $1179. They honored 1 product @ $179 per order, since some folks ordered more than 1. I think that was a good decision on their part, maintains that all-important customer satisfaction you know? I'm sure your company could use more as could every company. How many people ended up ordering for $20 anyhow? 3? More? Less?

All I'm saying is that it would be good business practice to honor the prices displayed on your site. I think you'd feel the same in my position. I'm trying to resolve this with as much consideration for you as possible. I'd rather not escalate it beyond that.

Also your site states nothing about prices being subject to change, so perhaps that should be addressed.
Chris Blessing
webguy@330i.net
http://www.330i.net

-----Original Message-----
From: Joel Berrettini [mailto:joel@donjacobstoyota.com]
Sent: Monday, September 08, 2003 2:22 PM
To: 'Chris Blessing'
Subject: RE: Brace Strut


We will not sell you that part for $20.00
period
-----Original Message-----
From: Chris Blessing [mailto:webguy@330i.net]
Sent: Monday, September 08, 2003 1:11 PM
To: Joel Berrettini
Subject: RE: Brace Strut


Joel-

I looked up your terms and conditions and they were not present on the site. I think you guys should honor that price even though it may have been incorrect. I'm sure you have corrected it by now but I don't think price misrepresentation is part of good business do you? Let me know how you'd like to proceed.

Thanks.
Chris Blessing
webguy@330i.net
http://www.330i.net

-----Original Message-----
From: Joel Berrettini [mailto:joel@donjacobstoyota.com]
Sent: Monday, September 08, 2003 1:59 PM
To: spambox@330i.net
Subject: Brace Strut


We cannot fulfil your order, our server had some pricing errors on it.
The cost of the part is $300.00 plus shipping.
Sorry for the inconvenience.
Joel Berrettini
IT Director
Mitsubishi Parts Store.com