Hypothetical question. Evo gets taken in for warrenty repair, something is wrong internally in the engine. Only mods are cat back and different clutch, say an ACT. The dealer looks under the hood and says it looks good for warrenty, we need your permission to take engine apart to check for race fuel being used. Ok, go ahead. Call back and they say it all looks good, no evedince of race fuel, nitrous ect. and MItsubishi is going to warrenty what broke. So the next week you go down to the dealer to get the old clutch and flywheel so you can get them resurfaced sence they are out of the car anyway (might as well put a new disk in now) and come to find out that the disrict rep has been by and he has the pressure plate and disk, and he thought that there were too many hot spots on the flywheel. He thinks the car has been raced. (never been to the track) Now given this situation, the warrenty was allready ok'ed for internal damage and work had started, can they now change their minds about fixing a car? What happens if they say they have changed their mind due to what they think looks like hard use on a part that is in no way related to the problem?

 

I guess this has been the norm.. when Mitsubishi finds an aftermarket clutch the FBI, CIA, FDA, ATF, INS, IRS and the KKK are called to take immediate action against you...they don't even address the fact the stock clutch was never designed to be strong enough from the beginning....I feel your pain...err Hypotheticaly of course

 

Of course. I think that they will have a difficult time proving that something in the engine would quit working due to some hot spots on the flywheel. Especially when the engine is torn down, warrety is ok'ed, and work has begun. When someone is told that "everything is taken care of and the car will be fixed don't worry about it", it would seem to be an uphill battle to say "well it looks as if the clutch got hot so you must have raced it" once the work has started. I can garantee that the car has never been to a track. Has it been driven, why yes, yes it has. YOU go get in one and try to turn left across heavy traffic without slipping the clutch to get moving. The clutch is DESIGNED to be replaced and to wear, don't throw a fit because it has been worn. It is one thing if you want them to replace a part that is designed to wear, but quit another if that is not even the issue but they try to use that as an excuse not to fix what is the issue, especially if the issue is not in the driveline to start with.

 

You are preaching to the choir Joey....It is no mystery that Mitsu will find any excuse at present not to repair legit warranty claims...they're in debt $9 billion, do you think they give a rip about a happy customer?

 

Haha, what kind of statement is that?!? Of course they give a rip if they care at all about getting out of debt and back in business. The guys at dealers in the States are doing their jobs by policy regarding warranty. The high debt is the company offices in Japan. Marketing and customer service is what keeps companies in business. Once that disappears they have sealed their fate. 90% of people saying that they were denyed warranty didn't break the part idling in the parking lot I assure you that. And if it was idling in the parking lot when the part crapped, they weren't idling long. However, no amount of marketing can save a bad product. Besides the Evolution, I can't see what Mitsu has to offer. Nothing.

 

Yes Mitsu's customer service sucks, and yes they void warranties if possible. But that still won't prevent me from getting my 05 MR and having Andrew at Dyno4mance install my mods and run my car on their dyno. Hope I am their first MR customer.

Joey, I hope Mitsu helps you, hypothetically.

 

YES they can! If they find any aftermarket part that they feel could have caused the damage to the car they can and will void your warranty. No matter if they started work or not.

MMUSA told me the same crap

 

back to basics, they can say they void your warranty anytime. but when they do. call your attorney and the local BBB and file, most states have sysytems in place for this. they have to tell you why and what part voided your warranty.if its cheap fixit your self. if its costly motor repair, it will be cheaper to pay legal fees and sue for your lost time and problems along with repair.

 

My dealer told me that as long as the work is done by a shop it is ok and my warrenty will not be void, is that a load of....well you know?

And if they say that can i get them to sign something to hold them to their word about that statement?

Sorry to steel thread, but i wana know b4 i buy my mods

 

Well, after what I am sure was much deliberation they ok'ed the warrenty repair again. The explanation was that they did not see enough evidence of abuse to say no, so at this point I have to say that I am happy with the outcome up to this point. I do have to say that the service adviser that I went to is doing everything that he can to see it through. As far as he is concerned he will get paid if Mitsu fixes it, so he is all for it. I could understand if they were going through something and came upon a modified or aftermarket component, but they were informed of an aftermarket clutch before they even started, so it came as no suprise to them. But once again, they are fixing my car, so I cannot really say anything bad, they are holding up their end of the warrenty deal.

 

The dealer is able to do this yes. Alot of times if the rep is not in that week or is on vacation (the factory reps take tons of glamorous vacations) the Service Manager, or Parts and Service Director has the ability to make the call himself. If they are caught with a car they have ok warranty work on, but the car is heavily modded or has some other means of voiding the warranty, the dealer ends up getting stuck with the parts and labor charges, and is watched closely for any other foul play from there on out. The factory rep is also not allowed to keep customer parts, not covered or being replaced under warranty, especially if they are not a factory part and the customer has bought them. I would like to know what they are exactly warranting for them to "search for race fuel" evidenece. Alot of times dealerships will deny warranty for any little mod, like your after market radio caused the clutch to go out and what not. This is complete bs, and you should go else where. Usually if a customer is straight like I had/have a dp and exhaust but the clutch is slipping, or something like the radio doesnt work properly the factory rep will even warranty the parts in question. I know this seems a bit odd, but these are my own experiences from working in dealerships almost ten years now. There are always ways to hide from the warranty reps, and there are usually more laws for you and your car than you know of. Check lemmon law standards, these apply to all cars, but do vary from state to state. Just a litte 02 and rant from a friend at a dealership.

 

The service manager told me this, ANY warranty repair on the Evo has to be okay'd by Mitsubishi. I was told Mitsubishi monitors the Evo's differently. Example, if you take your car in for service they are supposed to take pictures and note in your service record any aftermarket mods.

 

YUP ... any mods you put on the evo will be photographed and recorded. When i went to install the MR edition bov, they photographed it, and took its serial numbers to verify mitsu OEM. even the AEM intake i had was photgraphed. Kinda cool :-D