Time to test those customer service skills....
Mar 2, 2009, 06:25 PM
#1
Time to test those customer service skills....
UPDATE UR HAS GOOD CUSTOMER SKILLS STILL 
!!!
UPDATE IT DID IT AGAIN!!!
https://www.evolutionm.net/forums/7597152-post21.html
Initial post
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Edit for the details:
This is one of the original Ultimate Racing o2 Housings. It has been on the car since August/September.
Darryl@Ultimate Racing has been great about this and they are shipping a new one out. I'm paying upgraded shipping to get it here by Friday so that I can put it on on Saturday for an autocross this weekend.
So far they are passing the "good customer service" test. I just wish they weren't in Canada so the shipping could be faster/cheaper :-/ Can't have everything I guess.
I *could* take it off and have someone local reweld it. If my new one doesn't get here by Friday this is what I will be doing (sigh, it is a huge pain in the butt to install).
How I noticed the issue was the weird sound (not normal exhaust leak sound) under throttle (more like a shhhhhhhhh) and my AFRs at idle were reading very lean (18-19 sitting at a stop light). They would drop to normal when you pressed the throttle. The car also eventually threw a "too lean" code (for which step one of the service manual is to "check the exhaust system for leaks").
!!!UPDATE IT DID IT AGAIN!!!
https://www.evolutionm.net/forums/7597152-post21.html
Initial post
---------------------------------------------------------------
Edit for the details:
This is one of the original Ultimate Racing o2 Housings. It has been on the car since August/September.
Darryl@Ultimate Racing has been great about this and they are shipping a new one out. I'm paying upgraded shipping to get it here by Friday so that I can put it on on Saturday for an autocross this weekend.
So far they are passing the "good customer service" test. I just wish they weren't in Canada so the shipping could be faster/cheaper :-/ Can't have everything I guess.
I *could* take it off and have someone local reweld it. If my new one doesn't get here by Friday this is what I will be doing (sigh, it is a huge pain in the butt to install).
How I noticed the issue was the weird sound (not normal exhaust leak sound) under throttle (more like a shhhhhhhhh) and my AFRs at idle were reading very lean (18-19 sitting at a stop light). They would drop to normal when you pressed the throttle. The car also eventually threw a "too lean" code (for which step one of the service manual is to "check the exhaust system for leaks").
Last edited by goofygrin; Oct 13, 2009 at 07:31 AM.
Mar 2, 2009, 08:04 PM
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Mar 3, 2009, 10:53 AM
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I'm pretty sure they will get him a new one. the only thing i hate is having to take it off and putting another one on
As if it wasnt a hassle to install it the first time...
As if it wasnt a hassle to install it the first time...
Mar 3, 2009, 02:22 PM
#15
Guys, this seems to be an isolated incident. This is the first (and likely the last) that we have had to warranty for cracking.
We back the products we build 1000%. I didn't even know this thread existed. goofygrin had PM'd me last night. I read it this morning and contacted him immediately. A replacement is already on its way
Darryl
www.ultimate-racing.com
We back the products we build 1000%. I didn't even know this thread existed. goofygrin had PM'd me last night. I read it this morning and contacted him immediately. A replacement is already on its way
Darryl
www.ultimate-racing.com