Dealer never gives me a loaner, what can I do?
May 24, 2009, 03:15 PM
#17
This is something you can try. When I had a drivetrain problem on my EVO 8 at 40k miles I called Mitsu for a tow and they said that they only provided free towing for the 1st 3 years 36k miles. So I paid out of my pocket for the tow and once the dealership determined that it was indeed going to be covered under my 5 year 50k miles powertrain warranty I gave him the bill for my tow and asked him to submit that with the warranty claim. Sure enough the dealer came through for me and sent me a check in the mail for $150 that they got rembursed from Mitsu. It was a good thing for them because I went back to them to buy my EVO X. So what I am saying is pay for the rental out of pocket and see if you can get rembursed for it from the dealer when they submit the warranty claim.
May 24, 2009, 03:55 PM
#18
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Mitsu, at least over here, from start said they will never provide a loaner. Some companies like Toyota, even when out of warranty they drop you off home or work and when the car is serviced, they pick you up from home/work. BMW did the same to me, but never gave me a loaner.
Lexus on the other hand, even at points when the customer insisted just to be dropped off, they give a rental. Even if the service is <1 day. If the service is 30 minutes, you go and eat their breakfast buffet....It's just amazing you feel like a king lol. And after w/e you do a full clean up of the interior and exterior, they wont detail it but it's way better than an Esso Gas station car wash. Warranty is also covers the oil changes, filter replacements all that, when Mitsu charged $220 for the service 'type B' and again you WILL be lucky if you are given a seat in some small room w/ an unplugged 1980's television in front of you. lol
Lexus on the other hand, even at points when the customer insisted just to be dropped off, they give a rental. Even if the service is <1 day. If the service is 30 minutes, you go and eat their breakfast buffet....It's just amazing you feel like a king lol. And after w/e you do a full clean up of the interior and exterior, they wont detail it but it's way better than an Esso Gas station car wash. Warranty is also covers the oil changes, filter replacements all that, when Mitsu charged $220 for the service 'type B' and again you WILL be lucky if you are given a seat in some small room w/ an unplugged 1980's television in front of you. lol
May 25, 2009, 09:39 AM
#23
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It would definitely be worth a 30 mile drive if I was actually treated properly and not like a waste of their time. Actually, The next 2 closest mitsu dealers are within 30 miles from me...so maybe i will give them a call next time i need service. it would be worth the extra time spent driving there. i'll probably try the one in racine, wisconsin. i've had good luck dealing with wisconsinites.
May 25, 2009, 09:54 AM
#26
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that's the problem...if i wanted one of those...i would have bought one. there isn't one infiniti or lexus i would actually want to own. I love my evo, but there was definitely something to be said about owning a GM in this area...the dealers really take care of you.
May 28, 2009, 12:32 AM
#27
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I think it depends more on the dealer......everytime my Evo VIII was in for extended service they always gave me a loaner. Either from them or from a rental car place affiliated with them. They have given me a Ralliart Galant before.
May 28, 2009, 10:13 AM
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BTW your cobalt had to be modified in order to achieve a faster straight line time than your stock EVO X, many cars can out run a stock EVO if modified. Like someone said before, trade the X in for another cobalt and go back to GM, problem solved! Maybe they can give you a real deal before all their garage doors close???
May 29, 2009, 10:22 AM
#30
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BTW your cobalt had to be modified in order to achieve a faster straight line time than your stock EVO X, many cars can out run a stock EVO if modified. Like someone said before, trade the X in for another cobalt and go back to GM, problem solved! Maybe they can give you a real deal before all their garage doors close???
. I would have never left GM in the first place if they made a vehicle that had features i wanted. i wanted a turbo 4 cylinder with all wheel drive. no matter how much my family hates that i drive a japanese car...GM simply doesn't make anything that fit the bill. Overall very happy with my EvoX.