I hear that a lot of you guys are having problems with dealing with your dealerships. Now, this may stem from several reasons, both your fault and theirs.

Want to know if your modification will end you up in trouble with your dealership? ASK THEM!! If people install aftermarket springs in their lancer, we've got no problems with that. If they blow a shock, we won't replace it (2" drop is not shock friendly...although apparently, lancer shocks are quite good--no local problems yet). If a particular dealer won't service a modified car--SHOP AROUND. Find out if someone else will. Seriously. Some service advisers will, and some won't, and if you have the option locally, find one that will. Canada especially--with the fact that Mitsu has just started up, they'll be looking to get as much of the local customer base as they can--keep that in mind!!

Also, as to why some Mitsubishi Dealers are skittish about warantee claims. See, here's the deal. Dealers actually get paid MORE for doing warantee claim work than they do normal work--even for the same job. They get paid a higher hourly rate, and paid for more hours (or portions thereof). The problem is, unlike with normal work, there's nobody there to immediately sign off on stuff. Every month, at some point, the district manager will come cruising around, and take a look at the past month's warantee jobs. Now, most of these things are routine. Hose tears, brakes aren't seated properly, a problem that has a TSB, no biggie. But here's the kicker. If anything gets questioned, the DM will take a look at the replaced part (dealerships are required to keep them on hand until the DM comes around) and decide whether or not it should have been covered. Now, for you EVO guys, any clutch work over $500 has to get inspected before it's approved. This is why dealerships are so skittish over clutch warantee work--because if they do it, and it doesn't get approved, they have to eat the cost. The part, the labour hours, whatever. And especially up here, they can't afford to just throw away money like that. If you have a warantee problem, work WITH your dealership to get it resolved, not against. They're just looking to make sure they get compensated. It's not that they want to **** you off (quite the opposite--the customer is the #1 priority), it's just that they have to cover their own asses--because Mitsubishi corporate hates to spend money it doesn't have to. No company likes spending money it doesn't have to. That's why there's no recall on the STi detonation, or the 2G CW, or any other highly documented non-safety problem.

Questions? Comments? Post a response! Got a subject you want me to cover? PM me!

 

Very good to know, thanks for posting this Graeme, I believe this will help a lot of us out.

Where's your dealership?

 

Vancouver Mitsubishi in British Columbia. Way up North, Eh?

 

Does changing the Intake to a CAI or a SRI void the warranty? or Adding a OZ body kit?

Toronto location

 

Do you have access any "extra" service manuals for an '03 OZ. If not, how much should we be willing to pay for one. I've heard that some people are paying $150 while others only $75.

 

Look at the stick at the top of the forum. Know your rights

https://www.evolutionm.net/forums/sh...&threadid=2769

 

Thanks for the heads up Graeme. It's always good to know how the dealership is thinking. It's just unfortunate that the car enthusiasts and the dealerships can't seem to see eye to eye on many topics.

-=RoscoES=-

 

Myfirstnewcar, manuals can be ordered, when I get to work tomorrow, I'll post up the part #s and list prices (in CAD, just convert to USD, and that should be their list price too--we adjust monthly so that the values are the same)

Crzylizard, mchowster is in Toronto, and not affected by the Mugnussen/Moss act, and so his question is quite valid here.

Mchowster, no, they will not. An OZ body kit, however, may require drilling of holes for fitment (honestly, I'm not entirely sure) and so if you tried to get a corrosion warantee claim on any area that had been drilled for a kit, your claim would be denied.

 

Thanks!

 

MSSP106B2004 (service manual, Lancer) CAD price $230.14.

Part number may be slightly different as this one will be the Canadian one and may be French as well as English.

 

Thanks again!

 

No worries, man. PM me if you need anything else.

 

bumpitybumpbumpbump!

 

Graeme, my clutch has been acting up and i noticed the clutch/brake fluid has been decreasing.... so i added some more new fluid to the reservoir and it worked for a night and now it is going down again.... will mitsubishi fix this problem whatever it may be or will they say that its related to a maintenance issue with the cluth and they wont cover it?

 

I want to try some of that stuff you're smoking, unless mitsu is different from every other make. My father in law is a service writer for chrysler, and my best friend is a mechanic for nissan, and both say, warranty work pays like half less, why do u think they give you such crap over warranty work. Do they give you crap when you're payin, hell no, they treat you like gold. Here's the deal, totally hypothetical, but say a mechanic makes 200 bucks for doin a full brake job, when the customer is payin out of pocket, if it's a warrantee, or recall full brake job, he only makes a 100 for doing the same work. The auto maker will only pay the dealship about half of what they charge if the customer is payin.