To Everyone Who Has Purchased A JDM Evo 9 Rear Bumper....
Mar 15, 2006 | 12:05 PM
#1
To Everyone Who Has Purchased A JDM Evo 9 Rear Bumper....
.... I NEED YOUR HELP!
Firstly, this thread is in no way meant to disrespect anyone at Gruppe-S nor their business in any way whatsoever.
This thread is intended to gather information/photographs so that I can file a second claim with Greyhound Package Express for my bumper because....
..... they held my bumper for two weeks without contacting me about it, they unpackaged my bumper at some point during it's transit from California to Orlando, gave it away to another person the very same day that they had called me to tell me to come pick it up that evening, and damaged it all before it was delivered to me the following day in the back of a pickup truck (mind you with no packaging or protection whatsoever) all scratched up.
Since my original claim was denied in early Feb., Greyhound still has yet to provide me with my (damaged) bumper back (they said they "had" to keep it during the claims process), nor have they made any attempts to contact me in any way, shape, or form, and all of my attempts to contact the manager from my local depot have gone unanswered.
I need your help in gathering information to "stick it to 'em".
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I have seen pictures previously from someone who photographed their bumper as it had arrived to them in the original Mitsubishi box.
I need those pictures as well as any other pictures or proof that anyone may be able to provide me with to PROVE to Greyhound that Gruppe-S DOES NOT ship out these bumpers with "insufficient packaging" and that the damage to my bumper was incurred at Greyhound's fault.
Also, I have been in contact with Gruppe-S about the situation, but if anyone there reads this, and has the ability to photograph a bumper in it's packaging so that I can use those pictures in my claim as well, I would greatly appreciate it.
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I have a lawyer to whom I can go to for help if need be to file a small claims case against Greyhound, but I'd rather not have to go that route unless absolutely necessary.
Please help me out folks!
Firstly, this thread is in no way meant to disrespect anyone at Gruppe-S nor their business in any way whatsoever.
This thread is intended to gather information/photographs so that I can file a second claim with Greyhound Package Express for my bumper because....
..... they held my bumper for two weeks without contacting me about it, they unpackaged my bumper at some point during it's transit from California to Orlando, gave it away to another person the very same day that they had called me to tell me to come pick it up that evening, and damaged it all before it was delivered to me the following day in the back of a pickup truck (mind you with no packaging or protection whatsoever) all scratched up.
Since my original claim was denied in early Feb., Greyhound still has yet to provide me with my (damaged) bumper back (they said they "had" to keep it during the claims process), nor have they made any attempts to contact me in any way, shape, or form, and all of my attempts to contact the manager from my local depot have gone unanswered.
I need your help in gathering information to "stick it to 'em".
--------------------------------------------------------------------------------------------------------
I have seen pictures previously from someone who photographed their bumper as it had arrived to them in the original Mitsubishi box.
I need those pictures as well as any other pictures or proof that anyone may be able to provide me with to PROVE to Greyhound that Gruppe-S DOES NOT ship out these bumpers with "insufficient packaging" and that the damage to my bumper was incurred at Greyhound's fault.
Also, I have been in contact with Gruppe-S about the situation, but if anyone there reads this, and has the ability to photograph a bumper in it's packaging so that I can use those pictures in my claim as well, I would greatly appreciate it.
--------------------------------------------------------------------------------------------------------
I have a lawyer to whom I can go to for help if need be to file a small claims case against Greyhound, but I'd rather not have to go that route unless absolutely necessary.
Please help me out folks!
not kool!
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Mar 17, 2006 | 01:50 PM
#10
Evolving Member
Joined: Nov 2004
Posts: 177
Likes: 0
From: Sunny SoCal
I have some pictures too. I might be able to post them until monday since they are on my computer at work.
Sorry to hear about all the problems you are having with greyhound. Gruppe-s notified me when they were shipping mine out and when it arrived at greyhound. greyhound also notified me the same day. When i picked it up, it was still in the original packaging. I will post pics for you as soon as i can.
Good luck man!
Sorry to hear about all the problems you are having with greyhound. Gruppe-s notified me when they were shipping mine out and when it arrived at greyhound. greyhound also notified me the same day. When i picked it up, it was still in the original packaging. I will post pics for you as soon as i can.
Good luck man!
Mar 17, 2006 | 02:09 PM
#11
Hey guys,
Here's a pic:
The bumpers come in Mitsubishi OEM packaging. We then open it up, and repackage with several layers of bubble wrap and additional cardboard for added reinforcement. The majority of the time the bumpers get damaged is when some package handler decides that it is ok to throw a 50lbs package / suitcase on-top of the box and another 50lbs package / suitcase on top of that. Reminds me of the time a Cusco strut brace came back in the shape of a pretzel!
Thanks,
Gary
Gruppe-S
Here's a pic:
The bumpers come in Mitsubishi OEM packaging. We then open it up, and repackage with several layers of bubble wrap and additional cardboard for added reinforcement. The majority of the time the bumpers get damaged is when some package handler decides that it is ok to throw a 50lbs package / suitcase on-top of the box and another 50lbs package / suitcase on top of that. Reminds me of the time a Cusco strut brace came back in the shape of a pretzel!
Thanks,
Gary
Gruppe-S
Mar 29, 2006 | 08:46 PM
#12
Here is a status update concerning my bumper and a synopsis of everything that has happened thus far:
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- First contacted from my local Greyhound depot's Package Express manager at 10:30 AM to explain that my bumper had arrived at their location and that I should come pick it up.
- Left work early to borrow my father's truck to pick up the bumper.
- Arrived at Greyhound depot at about 5:00-5:30 PM (same day) to be told that my bumper was not there.
- Had the customer service rep. call the manager (who had already left for the day) to find out where my bumper was, and overheard her on the other end of the phone say that the bumper was given away to someone else, however, the customer service rep. told me to call the manager there at the office in the morning to arrange to have the bumper delivered to me at my office.
(My immediate question was how were they going to deliver a bumper that they didn't have, but I went along with it.)
- Called the manager the following morning at about 9:30 AM to be told that my bumper was mistakenly given to someone else (after they called me and told me the bumper was ready and waiting for me), and that a driver would be sent to pick it up to deliver it to me.
- The driver arrives at my office at about 10:30 AM with my bumper (as seen exactly in the photos below) completely unpackaged in the back of a Ford Ranger pickup truck:
- I immediately asked the driver what had happend, rather, what his take on the situation was, and he explained that my bumper had arrived to the local Greyhound station in the exact condition in which it was delivered to me. Completely without packaging at all. Also, that the day before, another gentleman was expecting to receive a FRONT bumper for his BMW, and when he arrived to pick it up, he was also apparently shown my bumper (as though someone couldn't distinguish between and BMW front bumper and an Evo rear bumper), thought it was also intended for him, and it was given to him.
(My immediate concern was that IF my bumper was appropriately packaged and contained a shipping label of some sort with my name on it, this whole situation could have been avoided.)
- I explained to the driver that I could not accept this bumper in this condition and that I would like to start a claim on the bumper. I paid for a brand new, UNDAMAGED, pre-painted, OEM bumper, and that IS NOT what I had received. I received a USED (given to someone else), DAMAGED bumper. He explained that in order to start a claim, they would have to hold on to the bumper during the claims process, so I let him take it with him.
- Later that day, I called the manager of the local depot and was told I would need to come fill out some paperwork to start the claims process.
- I found some photos online of someone's bumper in their living room in the packaging which their had arrived in. (cannot find these photos now) I printed them off, and took them with me to Greyhound to fill out the claims paperwork that same evening.
- I filled out all of the paperwork and left copies of the photographs to be submitted with the claim. I can only assume that those photos were actually submitted and not discarded.
- I waited patiently for weeks and weeks until I finally receive a letter a few days before I leave for vacation (a 11 day caribbean cruise), stating that my claim was being denied because the damage on my bumper was incurred as a result of insufficient packaging.
- NO $H!T. There was no packaging at all! My entire point here is that I do not blame Gruppe-S for this situation at all. They have been very helpful, accomodating, and I know how well they package these bumpers, so I place the blame on Greyhound. I cannot say that the blame lies with the shipping depot, nor the receiving depot, nor the driver of the bus, nor the loaders and unloaders who handled the bumper. I BLAME ALL OF THEM. If the bumper was "insufficiently packaged", then the shipping depot in California accepted and subsequently shipped an "insufficiently packaged" bumper. If the bumper was not "insufficiently packaged" at the time it was shipped, then it must have "become" "insufficiently packaged" at some point in time during it's transit from California to Florida, since the driver who delivered it to me claimed that my local depot received it in such horrible condition.
- I went on my cruise, as I needed a break from the mess, as well as from everything else, and intended to resolve the issue when I got back.
(Keep in mind Greyhound still had posession of my bumper this entire time.)
- When I returned, I had no luck getting in contact with the manager of my local depot. She was either with a customer, away from the office, had left early, was on the phone, or was "on vacation". I never received a return phone call from anyone, nor was I given any indication as to where my bumper was or what I should expect form this point forward.
- Finally, 2 Friday's ago, I was told by some customer service rep. that he remembered my bumper being "shipped back to the unclaimed package warehouse" since I had not some to pick it up.
- I told him that was B.S. and that I want to speak to the manager right away. He said I would have to call her back on the following Monday, and he hung up on me.
- I called Max at Gruppe-S who has been very helpful in trying to resolve this issue with me, but he has had little to no luck in getting in contact with someone who can help. He has been told by his local Rep. that I will have to resolve my claim with the Greyhound Corporate/Claims office, yet there is no phone number ANYWHERE to get in contact with someone there.
- So I get a phone call today from the manager of my local depot that my bumper has just been returned to the from the unclaimed warehouse (for whatever reason) and they were curious if I still wanted it.
- I said yes and that I would come down to pick it up tonight.
- Here is what I found when I pick up the bumper tonight:
- I called Max at Gruppe-S and explained to him that I now have an evem more severely damaged bumper than I first received and that under no circumstances was I going to accept this, and that we needed to get in touch with whomever can help us get this resolved.
- I WILL NOT accept a repaint of this bumper.
- I paid for an OEM painted bumper and that is exactly what I want.
We'll see what happens from here.
Keep me in your thoughts!
---------------------------------------------------------------------------------------------------
- First contacted from my local Greyhound depot's Package Express manager at 10:30 AM to explain that my bumper had arrived at their location and that I should come pick it up.
- Left work early to borrow my father's truck to pick up the bumper.
- Arrived at Greyhound depot at about 5:00-5:30 PM (same day) to be told that my bumper was not there.
- Had the customer service rep. call the manager (who had already left for the day) to find out where my bumper was, and overheard her on the other end of the phone say that the bumper was given away to someone else, however, the customer service rep. told me to call the manager there at the office in the morning to arrange to have the bumper delivered to me at my office.
(My immediate question was how were they going to deliver a bumper that they didn't have, but I went along with it.)
- Called the manager the following morning at about 9:30 AM to be told that my bumper was mistakenly given to someone else (after they called me and told me the bumper was ready and waiting for me), and that a driver would be sent to pick it up to deliver it to me.
- The driver arrives at my office at about 10:30 AM with my bumper (as seen exactly in the photos below) completely unpackaged in the back of a Ford Ranger pickup truck:
- I immediately asked the driver what had happend, rather, what his take on the situation was, and he explained that my bumper had arrived to the local Greyhound station in the exact condition in which it was delivered to me. Completely without packaging at all. Also, that the day before, another gentleman was expecting to receive a FRONT bumper for his BMW, and when he arrived to pick it up, he was also apparently shown my bumper (as though someone couldn't distinguish between and BMW front bumper and an Evo rear bumper), thought it was also intended for him, and it was given to him.
(My immediate concern was that IF my bumper was appropriately packaged and contained a shipping label of some sort with my name on it, this whole situation could have been avoided.)
- I explained to the driver that I could not accept this bumper in this condition and that I would like to start a claim on the bumper. I paid for a brand new, UNDAMAGED, pre-painted, OEM bumper, and that IS NOT what I had received. I received a USED (given to someone else), DAMAGED bumper. He explained that in order to start a claim, they would have to hold on to the bumper during the claims process, so I let him take it with him.
- Later that day, I called the manager of the local depot and was told I would need to come fill out some paperwork to start the claims process.
- I found some photos online of someone's bumper in their living room in the packaging which their had arrived in. (cannot find these photos now) I printed them off, and took them with me to Greyhound to fill out the claims paperwork that same evening.
- I filled out all of the paperwork and left copies of the photographs to be submitted with the claim. I can only assume that those photos were actually submitted and not discarded.
- I waited patiently for weeks and weeks until I finally receive a letter a few days before I leave for vacation (a 11 day caribbean cruise), stating that my claim was being denied because the damage on my bumper was incurred as a result of insufficient packaging.
- NO $H!T. There was no packaging at all! My entire point here is that I do not blame Gruppe-S for this situation at all. They have been very helpful, accomodating, and I know how well they package these bumpers, so I place the blame on Greyhound. I cannot say that the blame lies with the shipping depot, nor the receiving depot, nor the driver of the bus, nor the loaders and unloaders who handled the bumper. I BLAME ALL OF THEM. If the bumper was "insufficiently packaged", then the shipping depot in California accepted and subsequently shipped an "insufficiently packaged" bumper. If the bumper was not "insufficiently packaged" at the time it was shipped, then it must have "become" "insufficiently packaged" at some point in time during it's transit from California to Florida, since the driver who delivered it to me claimed that my local depot received it in such horrible condition.
- I went on my cruise, as I needed a break from the mess, as well as from everything else, and intended to resolve the issue when I got back.
(Keep in mind Greyhound still had posession of my bumper this entire time.)
- When I returned, I had no luck getting in contact with the manager of my local depot. She was either with a customer, away from the office, had left early, was on the phone, or was "on vacation". I never received a return phone call from anyone, nor was I given any indication as to where my bumper was or what I should expect form this point forward.
- Finally, 2 Friday's ago, I was told by some customer service rep. that he remembered my bumper being "shipped back to the unclaimed package warehouse" since I had not some to pick it up.
- I told him that was B.S. and that I want to speak to the manager right away. He said I would have to call her back on the following Monday, and he hung up on me.
- I called Max at Gruppe-S who has been very helpful in trying to resolve this issue with me, but he has had little to no luck in getting in contact with someone who can help. He has been told by his local Rep. that I will have to resolve my claim with the Greyhound Corporate/Claims office, yet there is no phone number ANYWHERE to get in contact with someone there.
- So I get a phone call today from the manager of my local depot that my bumper has just been returned to the from the unclaimed warehouse (for whatever reason) and they were curious if I still wanted it.
- I said yes and that I would come down to pick it up tonight.
- Here is what I found when I pick up the bumper tonight:
- I called Max at Gruppe-S and explained to him that I now have an evem more severely damaged bumper than I first received and that under no circumstances was I going to accept this, and that we needed to get in touch with whomever can help us get this resolved.
- I WILL NOT accept a repaint of this bumper.
- I paid for an OEM painted bumper and that is exactly what I want.
We'll see what happens from here.
Keep me in your thoughts!
Mar 29, 2006 | 09:03 PM
#13
they shouldnt have gotten this far along without contacting you, and if i was you i would go down there with a lawyer and scare the cr*p out of them.
good luck i hope everything works out
good luck i hope everything works out
Mar 29, 2006 | 09:42 PM
#15
I think the key mistake here is having accepted the bumper. Now that it's been in your possession, you have no way of proving that the packaging was off it. If you had refused to take possession of it, at that point it would have been pretty simple for Gruppe-S to lay the blame for the damage at the shipper's feet. I believe your story completely, but that isn't going to help you much in court, and if the shipper has the stones to pull a stunt like this, I'm sure they'll have no problem claiming that they didn't damage it or remove the packaging, thereby implying it happened after they delivered it to you.