ST

iTrader: (8)

Since Gruppe-S is not responding to my inquiry on return/warranty on these parts, I wanted to warn folks about the Helix DNA coilovers that they are selling. I purchased this just last week and was installing them this past weekend. During the course of placing in the fronts, my friend and I noticed RUST on the seams between the shock and mounting brackets! Again these are brand spanking new DNAs i picked up personally from Gruppe-S. While normally I wouldn't care about blemishes, rust/oxidation is a whole other story, especially when it is right by the shock bracket welds. I have tried to contact Gruppe-S the past couple of days aobut this, but all attempts have failed. Please be forwarned!





Note: These pics were AFTER i scrapped off as much of the rust as possible.

Nesiop

iTrader: (25)

Oh wow....

Gruppe-S

iTrader: (206)

ST - We apologize for the lack of response regarding this issue... we've been short staffed this past week. This is the first case we've seen of rust like that (or of any kind as a matter of fact) with the Helix coilovers. Please bring them back and we'll exchange them for a new set.

Thanks

Max

mdsevo06

iTrader: (41)

To me, it looks like there plated and the plating has chipped, causing exposure. Sounds like Gruppe-S (max) is going to take care of you, good customer service Max.

ST

iTrader: (8)

Hello Max,
I am sorry I have to communicate through this avenue of the boards, but it seems it is the only response i can get presently. Is there a direct extension I can actually speak to someone by voice (no one has been answer the past few days). The shocks are on the car now, because I took 3 hours to put them on, only to find this issue. Would you be open to a full return (since I do not want to waste my time taking them on and off, getting alignment again, and incurring my time/labor/cost with this?

Regards,
ST

Gruppe-S

iTrader: (206)

ST - Ah.. if the coilovers have been installed thenw e can take them back for a return unfortunately We can swap youa new bracket to replace the one with the rusting issue if you'd like. You can e-mail directly at max@gruppe-s.com

Thanks

Max

ST

iTrader: (8)

thanks for the reply max - my only concern is that I will be losing out another $100 on alignment, not to mention the install of the new shock thereof.

what is the warranty on the Helix DNAs, period and coverage?

jmartinez1170

iTrader: (21)

And this is why its so cheap.

Gruppe-S

iTrader: (206)

ST - One full year from date of purchase. It would cover any manufacturing defects including the rusting.

Thanks

Max

broeli

iTrader: (19)

So you went ahead and installed them and had a $100 alignment knowing you wanted to return them or a refund? It looks like the pics were taken previous to the install.

ST

iTrader: (8)

The pics were taken AFTER installing 3 of the 4 coilover sets (note the brakeline in the background of the pic). Only after placing in the last coilover did we notice the rust, which was 3-4 hours after we started. Since the car was at my buddies place, and we were pressed for time, we finished the install anyhow. Unfortunately, the alignment was reallly, really jacked up, so i had no choice but rectify that professionally. It wasn't necessarily the rust that caused me to seek a refund, but rather the service (or lack thereof). Gruppe-S is somewhat local to me, thus I wanted to purchase from them (and in doing so bought almost all Helix stuff - they are almost the lone distributor). I don't mind blemishes here and there, because sh*t happens, and maybe expected too much. =/

ST

iTrader: (8)

Welp, I finally got through to Gruppe-S and actually got to talk to Max first hand. I am happy to say that we found a resolution to this issue that will make us both happy.

Thanks Max...