AngryJonnie

iTrader: (2)

The matter has been mutually resolved and a refund has been issued. I also edited and removed posts to clean this up a bit. - CharlesJ





After seeing thread https://www.evolutionm.net/forums/sh...d.php?t=235379 I decided it was a good deal and I wanted to add an EVC so I'd go for it. JonDemand seem to be posting a lot, there seems to be a good vibe about them, they seem to be very 'community' orientated. So I had no issue paying them through paypal.

A few days later, having received no confirmation email or post to the thread, I posted asking if mine had been shipped.

I PM him through EVOM the details of my payment (alarm bells ring faintly in the distance).

Later that day I get a response from them:

I assume that it's in the mail.

2 days later my wife's mother dies from Cancer. My wife falls apart and becomes a total mess. At this point the last thing I am able to think about is modding my car. In fact I doubt I'll be able to do anything substantial to it for months. Faced with that, I decide I'll see if I can cancel my order and get a refund.

So I PM jondemandsales to find out how I can go about getting a refund:

They respond almost immediatly:

2 days later I figure I'll send them some details of the transaction in case they are having 'issues' finding it...

I get no reply.

2 days later, wanting this sorted sooner rather than later as I'd like to have 1 less thing to worry about while we dela with funerals I PM them again as my Paypal account shows no refund.

I get a response that day...

4 days later, with still nothing occurring in my Paypal I contact them again...

Again I get a response that same day...

Now, at this point I'm getting angry. This is the first mention of a 35% restocking fee - although I'm glad they aren't try to claim they should get it - especially considering that restocking fees are usually for items that HAVE actually been shipped to a customer and then returned - remember at this point I have NEVER been shipped ANYTHING and I have not been refunded a penny of the $380 I paid them. Paypal refunds are super easy - I've used paypal for years and have had refunds on a number of occasions.

2 days later I get a chance to respond...

Knowing that Paypal has timeframes that you have to dispute payments, I also initiate a Paypal non delivery claim through paypal, I feel I should notify them so I do:

I also contact the EvoM staff about the fact that an EvoM vendor is not refunding and to aid in mediating the situation. The EvoM staff contacted J-ondemand and received a timeline of no later than friday the 9th for a refund from Hiro.

Shortly after I hear from the EvoM staff I get a response from Eric, including references to wording I used in my PM to th e EvoM staff

So I'm getting it right away, OK.

8 days later, I still haven't had any notification from Paypal so I decide to chase again.

I get no response.

I'm still in communication with CharlesJ of the EvoM staff throughout that last week.

Last Friday, I IM Eric directly via AIM, and he tells me he is on the phone right then with paypal sorting the whole thing out and that they have had account issues but my refund will be processed immediately.

Nothing happens.

Yesterday, I see Hiro on AIM and IM him directly, he takes my information and says he will process my refund "this evening".

I wake this morning to no refund - AGAIN.

This has been ridiculous. Almost every piece of the communication from them has indicated that something will be happening right away, yet a full month later NOTHING has happened.

Possibly more frustrating is that in the month I've seen numerous new threads on Evom selling new items, the fact that they are advertising and probably taking more money from people when they haven't refunded my money is unacceptable.



So I'm posting this review, I hope that people will think twice about sending money via paypal top jonDemand, in all honesty it's made me reconsider ever using any vendor on Evom (unless they have a bricks and morter location and are much more established.)

I'm somewhat sad that a single vendor experience can make me secoind guess and doubt a community like EvoM.

djakarta

wow..that sucks bro...

AngryJonnie

iTrader: (2)

There have been a few threads like this on EVOM, but they all seem to have been resolved so I'm still hopeful that jondemand will do the right thing and just refund me my money.

Or at the very least explain what the issue is, and honestly explain why it's taken almost a month from the first "I will have your money refunded right away" statement.

zwampy

iTrader: (10)

Lack of customer service SHOULD NOT BE ACCEPTED!

The first thing in owning any business is PEOPLE!...you treat them well, they won't mind paying a few extra dollars for awesome service and quality products.

Problem is things seem to just keep going downhill....in this case as well as many other places (retailer, Mitsu Warranty, etc)

No one cares about the consumer anymore...and to those who DO, A++ for you guys!

Pure Playaer

iTrader: (14)

wow i read that wholeee thing

i think the j on demand people are pretty nice guys and understanding, but almost a month wait is unacceptable

AngryJonnie

iTrader: (2)

Yeah, sorry it's so long, Charles said I should be as detailed as possible, and seeing as most of my communication has been through EvoM's PM channel I had them all in order ready for copy-paste.

Cliff Notes for anyone who doesn't want to read it:

I pay for EVC with paypal
I chase asking where it is
They say it's on it's way
I chase asking where it is.
They say it's on it's way
My mother in law dies, modding is my last thought.
I ask for refund.
They say it'll be done right away
I ask what happened to my refund
They say it'll get done right away...

....repeat for a month....

I give up, escalate it to EvoM and Paypal, and hope my money is refunded.


Hiro/Eric, if you happen to read this. If there is anything you need from me to make my refund happen, please just ask. Let's see if we can get this resolved.

Wolfb21

iTrader: (6)

Sorry to hear about your recent string of badluck hopefully they get their act together, and the best of luck to you and your wife.

Twisted IX

iTrader: (2)

And to think I was just about to order some pieces from them. Thanks for the heads up bro, I know it sucks for you but at least you saved a lot of other people some serious hassle. Good luck with your dispute and just let Paypal deal with it, if your time has not expired for a dispute.

Vigo

JonDemand.

mot

iTrader: (44)

ok guys before i go on id like to say i have NO affiliation with j ondemand
i have purchased a few things from them
and trusted them with QUITE a bit of my money to say the least
you guys have to understand ONE thing the parts you are buying are from the other side of the world and its not really worth it to send one evc through ups across half of the world so shipping takes time
ALSO being someone in a bussiness that handles returns etc this isnt kmart issuing a refund its a company that makes big purchases and ships them ALL in a huge container to bring you cheaper prices issuing a refund for a part that is in a container over seas isnt easy theres a lot of paper work etc that goes along with it and a 30 day wait with 35% restocking fee is not out of the question also sorry to be insensitive since when does your wifes mother dying make people return car parts? and if thats the last option for you then why do you think your 35% restock fee should be waived and your money refunded instantly.
also the restocking fee has nothing to do with shipping these guys have a limited supply
so if they had 4 evcs you bought one and 3 other were sold and someone asked them for one they had to turn that person away then you want a refund they lose money thats where your restocking fee comes in

JondemandSales

iTrader: (28)

mediahivesykes (6:26:58 PM): Hey Hiro this is Angry Jonnie from Evom, I'm just trying to find out about my refund that I've been wait a month for?
JonDemandHiro (6:27:15 PM): for the evc?
mediahivesykes (6:27:23 PM): yup
JonDemandHiro (6:27:28 PM): did eric pm you?
JonDemandHiro (6:27:35 PM): i checkd my paypal last night
JonDemandHiro (6:27:38 PM): there was no request
mediahivesykes (6:27:54 PM): I put in a request about 2-3 weeks ago
JonDemandHiro (6:28:06 PM): can you do it once more please
JonDemandHiro (6:28:08 PM): i didnt see it
JonDemandHiro (6:28:14 PM): ill do it tonight or early tomorrow morning
mediahivesykes (6:28:18 PM): You can only do it once
JonDemandHiro (6:28:28 PM): whats ur email address
mediahivesykes (6:28:49 PM): it's under either... xxxxxxxxx or xxxxxxxxxx
JonDemandHiro (6:28:57 PM): iok
JonDemandHiro (6:29:00 PM): ill look it up tonight
JonDemandHiro (6:29:01 PM): n do it
mediahivesykes (6:29:06 PM): Thanks
JonDemandHiro (6:29:33 PM): np



i have personally talked to him last night and asked him for a request on paypal and we checked paypay 5 times today and still no request. we even offered him a no restocking fee... and this? why couldnt he just call us directly since we have every possible phone number on here ....

JondemandSales

iTrader: (28)

also, we are entitled to 30days for a refund by law....for all of you who dont know anything about business. and any special orders from japan is always a restocking fee or no cancellation.go to any jdm importer or shop and they will always request a restocking fee or not give you a refund right away. if you want to go buy from those grey marketers, go right ahead. were taking actions as i speak on those guys with some big jdm companies. those of you who dont know us, dont talk on the forums just because youre bored or youre childish. you have no business on here talking about us...the guy above called and asked us for a refund cause he had a death in the family, we felt bad so we said no restocking fee... and we get this?? thanks tommy.

AngryJonnie

iTrader: (2)

And has it been done, NO. So what am I supposed to do, ask again? For the 20th time?

Sorry but this was the last resort.


I requested a refund from paypal 2 weeks ago.

if you login and go to the main Account page, there should be a "Resolution Center" tab at the top - big bold thing.

Click on that, you'll see the dispute for the refund that I already did.

Tell me what else you need from me and I'm happy to try to help you out here.

What does calling have to do with anything? Would that have helped? Would I have been told "we'll it right away" over the phone instead?

AngryJonnie

iTrader: (2)

Just tell me how I can help?

AngryJonnie

iTrader: (2)

Rubish - this forum is for giving feedback. I was told to post here by the CharlesJ. He said that this was the next step.