Bolio. I have talked to steve already at nolimit. we already discussed about darren. Also we buy directly from ralliart japan through proper channels. Of course if theres small shops that carry it in stock in japan, grey marketers can get their hands on it. That is the difference between us and other vendors. You can actually call the company in japan and they will know who we are. We can easily grey market wheels that they have in japan and beat Exclusive dealers for wheels such as Tanabe, and Mackin on ETA but with us having friends there and we respect their business, we do not. By this, they respect us back and dont touch our lines.
We were put on probation 1. our evom guy left and another disappeared after his baby was born. We lost alot of contacts and didnt know what was going on. but we fixed it. on the probation thread, theres vendors on there saying positive things.
You may never know where all these JDM parts come from that other vendor carries.
You keep writing the same thing over and over and we got the message. Thanks for reminding us but We dont need you to remind us over and over.

 

Here's a link to the FTC's rules, and some other stuff. As long as JoD follows these guidelines there isn't much anyone can say about them, except they didn't come through on time. BTW, I'd start getting estimated ship dates in writing from JOD to protect yourselves.

http://www.ftc.gov/bcp/conline/pubs/.../intbalrt.shtm

Here's some other stuff I found too.

(Sorry JOD, but FTC laws trump California laws when dealing with phone orders or internet orders. You got 7 days to do a refund, NOT 30)

§ 12.3. You Have The Right To Prompt Delivery

The Mail or Telephone Merchandise Rule of the Federal Trade Commission1 requires mail-order companies to ship goods within the time specified in their advertisements. If no shipment time is specified, the merchandise you order must be delivered within 30 days. The FTC rule applies to merchandise you order by mail or over the telephone (including computers and fax machines) regardless of whether the company delivers the merchandise by mail or by private carrier such as UPS. The 30-day period begins with the buyer's order date and not the date the seller actually charges the buyer's credit card account.

The FTC Rule does not apply to magazine subscriptions, except for the first order, photo-printing services, seeds and nursery products, book and record clubs or C.O.D.

§ 12.4. You Have The Right To A Full Refund For Shipping Delays

The FTC Rule also requires that the company must notify you of any shipping delays and remind you that you have the right to cancel your order and receive a full refund. It must also provide you with an easy way of letting it know you want to cancel, such as a pre-addressed postcard or toll-free telephone number. If you decide to cancel, you must notify the company. Silence on your part indicates you are willing to wait for the merchandise. The company must refund your money within seven business days of cancellation. If you made the purchase by credit card, it must adjust your statement by the next billing period.

(Sorry JOD, but FTC laws trump California laws when dealing with phone orders or internet orders. You got 7 days to do a refund, NOT 30)

§ 12.5. You Have The Right To Refuse C.O.D. Orders If They Have Been Delayed For An Unreasonable Length of Time

While the FTC Rule governing mail-order or telephone shipping does not apply to C.O.D. (cash on delivery) orders, the FTC nevertheless requires merchants to take back C.O.D. items if an unreasonable amount of time has passed between order and delivery dates. It is difficult to define unreasonable—30 days is probably not unreasonable. Sixty (60) days or more probably is unreasonable.

§ 12.6. You Have The Right To Keep Any Unordered Goods You Receive

Both Federal2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return it. By law, you may keep the merchandise and consider it a gift. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. Specifically, Maine law states:Violation of this law is also a violation of the Maine Unfair Trade Practices Act (see Chapter 3 of this Guide). It is also a violation to deliver products in greater quantities than ordered and to then charge the consumer for the unordered items.

 

obviously all of these people on here especially projekt_shocker . You really need to read up the whole thread b/c this thread is about a guy trying to get his refund back from ordering a damn Ralliart Lip. JDM parts take long but Ralliart lips don't take that long. It's been since Novemeber bro. Read the thread before arguing idiot.

The rest of thread is explaining why JonDemand has told customers different ETA times prior to purchasing the product and when the cash is handed over it's a different story. Some people were told that they'll receive the product within 3-4 weeks. When it came down to it, most of us waited 5 or more months and still had no products. So don't be telling anyone that they're not waiting or being impatient.

 

Still waiting

 

JOD should be honest with their customers and tell them up front that their JDM part may take up to 1 year before its delivered. 99% of the customers will probably look elsewhere

 

sounds like its time to go to court cause now its getting out of control i feel bad for you signalauto27 and i smell a boycott on these guys

 

Hey guys, we at J On Demand (or at least I do, lol.) appreciate all the comments and constructive criticism you've gave to us.

Here's the deal. Plain and simple. Our ETA for our products is as close as we can get it. In MOST cases, the ETA for manufacture's production time is spot on. Though those Japanese companies have a horrid lead time, they'll deliver when they're expected to.

Now, nearly 90% of our problems extend from U.S. Customs. On average, we get our items from customs within a week. That usually comes close to the 12 week order period. Now, who ever posted that FTC rules and regulations did his research. Though when we take the funds, we let the customers know of the ETA of the product. This usually is 8-12 weeks. Now, MOST (I know its not 100% of the time) people usually get antsy during the 12th week. I would too, if I spent all that cash on some car parts. Hell, I get impatient when dealers take an extra week with my car, for warranty repairs. Anyways, in most cases, the products get here within the 12 week time frame. Most of the problems occur during the final stretch. Customs would begin to get ****, and run us to a 2nd customs. Probably to make sure the 1st lineup aren't slipping up. Either way, this just adds more time. The absolute LONGEST we've had our items stuck in 2ndary Customs was a month and a half. I've heard of other Japanese manufactures and other large companies have their items stuck for nearly half a year. Half a year would be cause for alarm, and would probably be considered as an unreasonable length of time.

A month and a half isn't exactly TOOO unreasonable, I hope. I mean I totally understand that it sucks. But it’s not like we're trying to dick you on purpose. I know one black sheep in a heard of white ones would stick out, but listen to the other satisfied customers. We're not asking for a boycott. Who the hell asks for that in a business?

I know that Darren got his refund. We're totally sorry about that, btw.

Just cut us some slack when **** gets stuck at Customs. We're totally down for giving refunds. It just kind of sucks, because when the money goes to Japan, that’s where it’s going to stay. When we provide refunds, we have to find the funds elsewhere.

I know there are still other problems we need to address, but we’re going to work on them, one by one.

BTW, this is Rob. If you have any other questions, you can hit me up on AIM @ jondemandrob.

 

After all of that talk, Finally a real member from the JonDemand crew comes out and tells us how it is. This is the first time I've heard from Rob of the JonDemand staff. Are you new?

Rob, Hopefully you can answer this b/c it wasn't answered on any of the previous post from JonDemand. Why is it that we're told 3-4 weeks of delivery of products when JonDemand is so aware of all these lag issues with Japan and Customs? That's why some of us are upset. I was told personally that I would have my products within 4 weeks. I waited 5 more months after the 4 weeks and still didn't get my products. I'm not trying to be a dick but talking on a serious matter. As a customer, it feels like we were lied to. I'm sure you would feel the same.

Many customers that buy from you, wouldn't have a problem if you told them straight up how long the wait is, instead of a completely different time frame. Some of us put in hard earned money for JDM parts and some probably even mark their calendars of when it'll be time to pick up the parts. Of course after months and months of waiting people get tired of waiting and then they wonder where their parts are. I mean no one on here is saying that they're expecting JDM parts from you within a month's waiting period and everyone waited their time before even saying anything. Please answer this for us.

 

The only reason why 3-4-5 weeks was told, is because Japan has those items in stock. Where manufacturing delays wouldn't be required. TYPICALLY, it holds true. But there is a different problem with this.

Now, I know that its not the case all the time. Sometimes we fub up. We're not perfect, as much as we'd like to be.. but, a lot of times, when Japan says they've got something in stock, they'll sell it under their own noses. Then they would have to build that item again. It had happened a lot when I was at Power Enterprise. I'd order 300 injectors. I'd be told that the item was in stock, but because of the 17 hour time difference, those same items would be sold. A lot of times, people WANT an item, but don't nesscarily drop the cash that same instant. So stock checks, and actual purchase orders are delayed. Just another problem we've got to try to find a solution to. Yea, I know everything sounds like a big ball of excuses. But thats the way it is.

I'm going to try to be as straightforeward as I can be. But unexpected crap happens all the time. Especially when U.S. Customs are always understaffed. I used to work at a fish store. I'd go up to LAX every other week to pick up fish. Sometimes I'd get lucky and was able to get the fish within the hour. Other times (most of the time) it would take 4-5 hours. The worst I've wated was 10 hours. Bad for the fish, because they won't last more than 24 hours in the tiny baggies they're in. And the plane ride is nearly 15 hours.

We're going to do our best to keep all of you guys informed, and kept up to date. Even though some of the news won't be good all the time. Please try to be patient with us. Again, we're not trying to dick you guys of your cash. There are others that would vouch for that.


I know what it feels like to mark dates for items. I do it all the time.

Btw, I was one of the guys Hiro was talking about, that came from Power Enterprise. I started earlier this week. Uh... any other questions? I'm not good at talking about myself. lol.

/edit

I wish we could be able to give such an accurate time frame. But the system is so inaccurate. If we were to build the parts in the US, that would make things SO much easier. But that wouldn't be JDM.

Btw, what did you order? I think Hiro was asking what you ordered, so we can see what went wrong?

 

Wow Rob, if you apply yourself at JOD like you do to your postings, I think you guys will get whipped into shape in no time.

Now if I could just get a status on my order...

- Patrick

 

Hook me up with information.

What you ordered, when, name, address. I'll tell you whatsup.

And I'm going to try to apply all this to J On Demand. I'm running freely, so I'll try to get things done. I'm just new, and I'm trying to figure out how stuff is run. Gimme a bit of time!

-Rob


/edit.

BTW, another P.E. employee is here to. My co-worker, Jon. Hes gonna work with me to get things in shape. Hes a bit better than me tho.

 

I'll let everyone know WHEN i actually receive the refund. Thanks.

 

So as soon as you check your Pay Pal, I'll be expecting a response right?

Btw, I know the check was late. But if it arrives with the next few days, could you rip it up?

We're gonna keep trying to send call tags for that hood you still have. Lets try to work together, so we can end on a better note. I just want to try to get this over with, as painless as possiable.

 

That my friends is why eveything can be talked out .

 

so whats the reason for taking a year to get this resolved more bs