Still haven't received my JDM headlights from Gruppe-S
Sep 19, 2007, 09:16 AM
#16
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http://www.ftc.gov/bcp/conline/pubs/.../intbalrt.shtm
§ 12.4. You Have The Right To A Full Refund For Shipping Delays
The FTC Rule also requires that the company must notify you of any shipping delays and remind you that you have the right to cancel your order and receive a full refund. It must also provide you with an easy way of letting it know you want to cancel, such as a pre-addressed postcard or toll-free telephone number. If you decide to cancel, you must notify the company. Silence on your part indicates you are willing to wait for the merchandise. The company must refund your money within seven business days of cancellation. If you made the purchase by credit card, it must adjust your statement by the next billing period.
I didn't receive any notification about my order being delayed. I only got a response from them is when I posted my question on EvolutionM asking about the status.
§ 12.4. You Have The Right To A Full Refund For Shipping Delays
The FTC Rule also requires that the company must notify you of any shipping delays and remind you that you have the right to cancel your order and receive a full refund. It must also provide you with an easy way of letting it know you want to cancel, such as a pre-addressed postcard or toll-free telephone number. If you decide to cancel, you must notify the company. Silence on your part indicates you are willing to wait for the merchandise. The company must refund your money within seven business days of cancellation. If you made the purchase by credit card, it must adjust your statement by the next billing period.
I didn't receive any notification about my order being delayed. I only got a response from them is when I posted my question on EvolutionM asking about the status.
I'm glad someone is getting use out of my little research project
Sep 19, 2007, 11:17 AM
#17
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Yeah I asked for a refund awhile ago and they said they will charge 25% re-stocking fee. They didnt mention that my order was delayed either in the PM.
Sep 19, 2007, 01:48 PM
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Got your headlight... some clarification
We do have your headlight in stock ready to ship, but we actually had an incorrect phone number. I'll pm you. The wait has been quite long for just headlights and we will match the price that you saw. Thank you for keeping the order with us even though it was a long wait.
Last edited by Gruppe-S; Sep 19, 2007 at 02:00 PM.
Sep 20, 2007, 07:08 AM
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I don't know why people complain about Gruppe-S. They can be a bit thick headed sometimes 
but they seem to come through with a minimum of fuss. Unlike some vendors I could name... but won't.
but they seem to come through with a minimum of fuss. Unlike some vendors I could name... but won't.
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