TRE Trans service experience
Apr 15, 2009, 08:08 AM
#16
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Does anyone have any further contact information for Jon @ TRE?
(Other than email or phone listed on the website)
There's been an issue that I'm finding it very difficult to communicate with him to resolve.
(Other than email or phone listed on the website)
There's been an issue that I'm finding it very difficult to communicate with him to resolve.
Apr 15, 2009, 10:10 AM
#19
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Ignoring calls and emails for weeks at a time is not acceptable to me.
Last edited by Fireball; Apr 15, 2009 at 10:12 AM.
Apr 17, 2009, 06:52 PM
#22
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Stupid me, I pulled out my rear end thinking this would be a simple thing ,send it off and it would be back in no time. Fotr the past week I can not get him to reply to my Emails about shipping. His business phone just rings, with no answering machine.
Would you blindly send a differential off to someone without communicating with them first?
How do you go from great customer service that others have quoted to this?.
I hope every thing is alright, might be in the hospital.
Would you blindly send a differential off to someone without communicating with them first?
How do you go from great customer service that others have quoted to this?.
I hope every thing is alright, might be in the hospital.
Last edited by DANRR05; Apr 17, 2009 at 06:55 PM.
Apr 17, 2009, 07:26 PM
#23
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Huh! customer service ? TRE sent me a supposedly brand new TC...from day 1 the shop installed it, never stop whines.....WARRANTY ? I have to settled for 30k miles used tc from him! and i take it as warranty or none.
yes that is my experience and the truth with this company.
yes that is my experience and the truth with this company.
Last edited by 4G63 T; Apr 17, 2009 at 07:30 PM.
Apr 18, 2009, 07:41 PM
#25
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and if you are insinuating i launch it and drive the car crazy...you are mistaken my friend....its been years now since it happened but i will not forget that kind of people.
I am simply voicing my horrible experience with TRE
....there is nothing for me to gain on this!
Apr 18, 2009, 08:03 PM
#26
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Huh! customer service ? TRE sent me a supposedly brand new TC...from day 1 the shop installed it, never stop whines.....WARRANTY ? I have to settled for 30k miles used tc from him! and i take it as warranty or none.
yes that is my experience and the truth with this company.
yes that is my experience and the truth with this company.
Apr 18, 2009, 08:35 PM
#28
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^ o yes Jon was well aware of symptom...he recommended change fluid again around 400 to 500 miles, so took it again to the shop did exactly what he said.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.
Apr 18, 2009, 09:07 PM
#29
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^ o yes Jon was well aware of symptom...he recommended change fluid again around 400 to 500 miles, so took it again to the shop did exactly what he said.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.
I even had him talk to my Tech and explained to him exact install procedure and jon concur he would do the same technique
You want more story?
As i posted above i have to settle for used 30k miles..
Guess what? after 500 miles it was leaking....i have to shell hundreds of dollar for re sealing...obviously, i notified Jon with disappointing result!
now, they might have good product but standing behind there warranty is two different story.