Lancershop.com-unsupportive
Jan 28, 2009, 05:21 PM
#16
If I was in your shoes I wouldn't have waited for that long to ensure a part that I bought worked. As I said in my post, 30 days is a reasonable and generally accepted practice for a refund policy. I can't understand why you would expect Lancershop to refund your money because you failed to use the product within a reasonable time. I feel your pain, but honestly, you can't expect a distributor to refund your year old purchase. If you are serious about getting a refund then go through the manufacturer not the distributor. Most manufacturers have a year long warranty program. This is not a refund issue, but a warranty issue. Good luck to you.
Jan 28, 2009, 06:26 PM
#17
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If I was in your shoes I wouldn't have waited for that long to ensure a part that I bought worked. As I said in my post, 30 days is a reasonable and generally accepted practice for a refund policy. I can't understand why you would expect Lancershop to refund your money because you failed to use the product within a reasonable time. I feel your pain, but honestly, you can't expect a distributor to refund your year old purchase. If you are serious about getting a refund then go through the manufacturer not the distributor. Most manufacturers have a year long warranty program. This is not a refund issue, but a warranty issue. Good luck to you.
Jan 28, 2009, 06:29 PM
#18
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It was just what apex-i requested that i did. They didnt say if that they were required to it was just an idea. I will be calling apex-i tomorrow to get some follow up on this. I was just trying to get a refund. The main thing i was getting at was the fact that the customer service representative basically hung up on me. Now i know it is "Live Help" but when you just stop talking to a customer, it is just rude and unprofessional.
Jan 29, 2009, 03:45 AM
#19
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It was just what apex-i requested that i did. They didnt say if that they were required to it was just an idea. I will be calling apex-i tomorrow to get some follow up on this. I was just trying to get a refund. The main thing i was getting at was the fact that the customer service representative basically hung up on me. Now i know it is "Live Help" but when you just stop talking to a customer, it is just rude and unprofessional.
Jan 29, 2009, 07:52 AM
#21
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The only company I know of that will accept returns a year after you bought something is REI. I think it is silly to expect lancershop to comply with your complaint.
I do think that vendors have a moral responsibility to not sell products that the community has found to be dangerous. At a minimum they should put a disclaimer.
However, you cannot expect a store such as lancershop to keep tabs on every product they sell. If it was WORKS, Buschur or AMS, I would be very disappointed to hear that they sold a product that could destroy your engine. Take responsibility for knowing what your buying!
Also, if there is a categorical defect with this device, it is the responsibility of Apexi to make a recall and stop selling the dumb thing.
I do think that vendors have a moral responsibility to not sell products that the community has found to be dangerous. At a minimum they should put a disclaimer.
However, you cannot expect a store such as lancershop to keep tabs on every product they sell. If it was WORKS, Buschur or AMS, I would be very disappointed to hear that they sold a product that could destroy your engine. Take responsibility for knowing what your buying!
Also, if there is a categorical defect with this device, it is the responsibility of Apexi to make a recall and stop selling the dumb thing.
Jan 29, 2009, 12:30 PM
#22
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Do your reasearch first, you can't get a refund on something you already installed after a year, especially electric items. Most places won't take electrical items back period.
