I have absolutely had it with Vivid Racing
Oct 7, 2009, 11:46 AM
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I have absolutely had it with Vivid Racing
Today yet AGAIN Vivid has shipped an order ground which was clearly invoiced and ordered as overnight shipping. This is the THIRD consecutive order that has been somehow screwed up.
Order 1: Overnighted a set of Tein coils. Never showed up at ALL. They sent another set out 2 days late and made me PAY for them in full before sending "another set", then took 2 weeks to refund the initial payment. Nice customer service. Your shipper "loses" the items and you make the customer pay for another set if he doesn't want to wait WEEKS until they find them. **** poor in my opinion.
Order 2: Overnighted an antenna and oil cap. Antenna never came, and had to request it to actually get the item which finally showed up 3 weeks later. Oil cap was delivered....blue one instead of the chrome one clearly listed on the invoice. Sent back the blue cap the next day with their mailing label, and had to once again complain to get them to actually send me the correct one. Two weeks later.
Order 3: Overnighted two timing belts for a car that was leaving the state in two days. They sent the items GROUND shipping, even though the invoice clearly stated next day delivery. Had to cancel the order and try to source the items locally because of their carelessness on reading the shipping method.
I have really tried to give this company my business, but the repeated carelessness and apathy is maddening. They screw up my orders then say...oh well we can cancel and refund if you don't want the items. Well that doesn't help me, nor does it show ANY level of customer service. I run three companies and when things like this happen, especially repeatedly, people are fired and customers receive free merchandise or a heavy discount credit as an apology and show of appreciation for being understanding. With Vivid I seem to get....oh well, here's your money back. Maybe things are so good for Vivid Racing that they don't care about my business or customer satisfaction. Maybe they are making so much money that it doesn't matter. That must be it. If they don't appreciate my business, I certainly won't be attempting to give them any more of it.
To say I'm highly disappointed with the quality of service is a massive understatement!!
Order 1: Overnighted a set of Tein coils. Never showed up at ALL. They sent another set out 2 days late and made me PAY for them in full before sending "another set", then took 2 weeks to refund the initial payment. Nice customer service. Your shipper "loses" the items and you make the customer pay for another set if he doesn't want to wait WEEKS until they find them. **** poor in my opinion.
Order 2: Overnighted an antenna and oil cap. Antenna never came, and had to request it to actually get the item which finally showed up 3 weeks later. Oil cap was delivered....blue one instead of the chrome one clearly listed on the invoice. Sent back the blue cap the next day with their mailing label, and had to once again complain to get them to actually send me the correct one. Two weeks later.
Order 3: Overnighted two timing belts for a car that was leaving the state in two days. They sent the items GROUND shipping, even though the invoice clearly stated next day delivery. Had to cancel the order and try to source the items locally because of their carelessness on reading the shipping method.
I have really tried to give this company my business, but the repeated carelessness and apathy is maddening. They screw up my orders then say...oh well we can cancel and refund if you don't want the items. Well that doesn't help me, nor does it show ANY level of customer service. I run three companies and when things like this happen, especially repeatedly, people are fired and customers receive free merchandise or a heavy discount credit as an apology and show of appreciation for being understanding. With Vivid I seem to get....oh well, here's your money back. Maybe things are so good for Vivid Racing that they don't care about my business or customer satisfaction. Maybe they are making so much money that it doesn't matter. That must be it. If they don't appreciate my business, I certainly won't be attempting to give them any more of it.
To say I'm highly disappointed with the quality of service is a massive understatement!!
Oct 7, 2009, 11:56 AM
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wow
I hate when you pay for overnight or even 2n day for shipping and they still ship it regular mail. Wow i herd too many bad things about their customer service
I hate when you pay for overnight or even 2n day for shipping and they still ship it regular mail. Wow i herd too many bad things about their customer service
Oct 7, 2009, 12:03 PM
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It's like they don't even READ the invoice to see if the item needs to be expressed or not. The apathy shown is the really frustrating part. I'd NEVER tell a customer, after screwing up every single order, that we could just refund their money if they wanted. Talk about no appreciation for your customers or desire to make it right. Frankly I was also appalled that my only options on the coils were to pay for another set in full or just "wait it out". Not really an option when the car is ON THE LIFT and waiting for it's coils that were overnighted!!!
Oct 7, 2009, 12:30 PM
#5
I would have stopped after the first incident, maybe the 2nd if it was a product only they could have got . It's like going to a gas station and putting in bad gas, then find out they are notorious for this. Why would you trust after that?
You had options, however, you repeatedly chose the same one.
You had options, however, you repeatedly chose the same one.
Oct 7, 2009, 12:30 PM
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Im curious to see what is their explanation. Someone better be fired for this.
In this current state of the economy is not the time to be making business mistakes. You want to be on your A game. If not, competitors are just gonna steal your sales and eventually might put you out of business because of 1 silly mistake. Not worth keeping a worker if he consistently fails in customer service dept. There are better and more qualified people who are willing and motivated to work for that position of the person who made that mistake. Just think like a consumer/customer for once.
In this current state of the economy is not the time to be making business mistakes. You want to be on your A game. If not, competitors are just gonna steal your sales and eventually might put you out of business because of 1 silly mistake. Not worth keeping a worker if he consistently fails in customer service dept. There are better and more qualified people who are willing and motivated to work for that position of the person who made that mistake. Just think like a consumer/customer for once.
Last edited by Pure EvoIX; Oct 7, 2009 at 12:42 PM.
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Oct 7, 2009, 12:59 PM
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I would have stopped after the first incident, maybe the 2nd if it was a product only they could have got . It's like going to a gas station and putting in bad gas, then find out they are notorious for this. Why would you trust after that?
You had options, however, you repeatedly chose the same one.
You had options, however, you repeatedly chose the same one.
Oct 7, 2009, 01:15 PM
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defenitely feel your pain.. I hope vendors in general wake up and pay direct notice.. I had a similar issue happen just recently as well, but refrained from posting. I sincerely believe that forums and communities such as this, are what drive companies to succeed, not the other way around.
Oct 7, 2009, 01:52 PM
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I understand your frustration but it baffles me that as a business owner why you would continue to order from a company that obviously has bad business practices despite the fact that they are geographically closer. In this day and age it is possible to get items shipped half way around the world in a few days.
Oct 7, 2009, 02:02 PM
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I understand your frustration but it baffles me that as a business owner why you would continue to order from a company that obviously has bad business practices despite the fact that they are geographically closer. In this day and age it is possible to get items shipped half way around the world in a few days.
Oct 7, 2009, 02:03 PM
#14
ill say it again
WHAT THE DEAL WITH THE POOR CUSTOMER SERVICE LATELY.
yet another thread of dissappointment. i believe shops are getting to big of egos and they feel as well i got your money what can you do but wait for a refund or otherwise. They will soon come to realize you can take your money elsewhere and spread the word if you dont want it mike@awdmotorsports or buschur, ets, cbrd, independant shops, sparktech, ,Force Preformace, mellon or ams will gladly take it and deliever. I would like to see a company come though in the clutch for there customer since we keep the lights on and food in your mouth with a failing economy every dollar you bring in and RETAIN is the most important thing. After that one sale is over dont forget if you dont WOW the customer we are not coming back for future buys. Some of these companies act like they are sitting on a surplus of cash. Like we live in the world of ducktales and we all have money pins in the back yard haaaaaa.
WHAT THE DEAL WITH THE POOR CUSTOMER SERVICE LATELY.
yet another thread of dissappointment. i believe shops are getting to big of egos and they feel as well i got your money what can you do but wait for a refund or otherwise. They will soon come to realize you can take your money elsewhere and spread the word if you dont want it mike@awdmotorsports or buschur, ets, cbrd, independant shops, sparktech, ,Force Preformace, mellon or ams will gladly take it and deliever. I would like to see a company come though in the clutch for there customer since we keep the lights on and food in your mouth with a failing economy every dollar you bring in and RETAIN is the most important thing. After that one sale is over dont forget if you dont WOW the customer we are not coming back for future buys. Some of these companies act like they are sitting on a surplus of cash. Like we live in the world of ducktales and we all have money pins in the back yard haaaaaa.
