Frustrated with Driveline Motoring
#16
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No, I contacted you when I opened my package and found a nice hole in my $1200+ trunk..
And I purchased the "in stock" items nearly three weeks before they were shipped..![Thumbs Up](https://www.evolutionm.net/forums/images/smilies/smilie_thumbsup.gif)
I understand mistakes happen and someone else got my trunk and I got his. Which is why I never complained really.. As far as compensation.. you offered something like $50 bucks on my next order(which wasn't going to happen)my order was $2k+ I said just refund my cc that amount.. You said you'd get back to me and never did.. I don't blame you.. I wouldn't want to give someone money back if you can avoid it.. The only problem was I planned on ordering seats, rims, and a few other items from you guys..
but I got them else where. No big deal. I'm happy that my items were very well packaged and fit perfect!!! I was on the ropes on painting my stuff, so it just sealed the deal
and I think it turned out good. So really no hard feelings here. I can't imagine how hard it is for a company to keep 2389043 different parts in stock all the time. I also understand you want to make a sale anyway you can, but I think if you were honest with the customer and say hey we have almost all of your items in stock. We will get the rest in on x day and ship them out immediately... It's never good to over-promise and under-deliver.
And I purchased the "in stock" items nearly three weeks before they were shipped..
![Thumbs Up](https://www.evolutionm.net/forums/images/smilies/smilie_thumbsup.gif)
I understand mistakes happen and someone else got my trunk and I got his. Which is why I never complained really.. As far as compensation.. you offered something like $50 bucks on my next order(which wasn't going to happen)my order was $2k+ I said just refund my cc that amount.. You said you'd get back to me and never did.. I don't blame you.. I wouldn't want to give someone money back if you can avoid it.. The only problem was I planned on ordering seats, rims, and a few other items from you guys..
but I got them else where. No big deal. I'm happy that my items were very well packaged and fit perfect!!! I was on the ropes on painting my stuff, so it just sealed the deal
![lol](https://www.evolutionm.net/forums/images/smilies/lol.gif)
e-hug for sure lol.
#20
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I've noticed that people really swarm around anything remotely dramatic. We have countless threads, posts, and statements from customers praising our service, yet everything stops when one person isn't fully satisfied. The best thing we can offer is to see these problems through and make sure, regardless of the outcome, that they are satisfied with the end result.
#21
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I had this happen with another vendor... DP was in stock then it wasn't and it would take 3 weeks to get them in. Luckily this vendor was quick to correct their mistake and I was given a great deal on another DP (actually my 1st choice). Can't go wrong with vendors that take care of their customers and admit when they make mistakes.
#22
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I just received a vmail from Ryan at Driveline. It looks like they are taking care of this. I appreciate that they put some urgency into this and are taking care of their customers. Thank you much.
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