Emery & Gleason of STM - Way to go on customer service
#1
Emery & Gleason of STM - Way to go on customer service
Made my second purchase from these boys two weeks ago, and I can't think of a better shop that I've ordered from. I usually try to stay local, but with this purchase, STM was the shop I wanted to deal with since they've had so many good customer service reviews. Story goes...
I contacted Emery over pm about their UICP, new clutch line, and clutch fork stop. I was kinda in a rush for the latter two items as I was droppign the trans, and wanted to install the new parts. Emery was very responsive, and gave me one hell of a deal on those parts....and the shipping made it fantastic. Well, I wait a few days and did not recieve a tracking. I aim'd Gleason about it. HE gave me the reason, telling me the delay was due to my request for the TiAL flange, and they needed a coupling for me. Told me it was shipping that afternoon, and I should receive it in 1-2 business days. 1 day later, and its at my doorstep.
All in all, great customer service from these guys. I hate dealing with vendors that can't keep a promise, and that is why I always try to stay local. But these guys sure know how to serve their customers, and I would not have a problem recommending anyone to them!
BTW, Gleason and Emery, if you're reading this, think about offering the uicp in black. I had mine coated in wrinkle black and it looks awesome. Pic to come!
I contacted Emery over pm about their UICP, new clutch line, and clutch fork stop. I was kinda in a rush for the latter two items as I was droppign the trans, and wanted to install the new parts. Emery was very responsive, and gave me one hell of a deal on those parts....and the shipping made it fantastic. Well, I wait a few days and did not recieve a tracking. I aim'd Gleason about it. HE gave me the reason, telling me the delay was due to my request for the TiAL flange, and they needed a coupling for me. Told me it was shipping that afternoon, and I should receive it in 1-2 business days. 1 day later, and its at my doorstep.
All in all, great customer service from these guys. I hate dealing with vendors that can't keep a promise, and that is why I always try to stay local. But these guys sure know how to serve their customers, and I would not have a problem recommending anyone to them!
BTW, Gleason and Emery, if you're reading this, think about offering the uicp in black. I had mine coated in wrinkle black and it looks awesome. Pic to come!
#2
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Definitely post up the pictures, I am interested in seeing how it came out!
Glad you received everything fast! We try our best to get orders in, and parts out as fast as possible!
If you need anything else or ever have any questions, Don't hesistate to PM / Call / or reach me on AIM!
-Brian Gleason
www.stmtuned.com
Glad you received everything fast! We try our best to get orders in, and parts out as fast as possible!
If you need anything else or ever have any questions, Don't hesistate to PM / Call / or reach me on AIM!
-Brian Gleason
www.stmtuned.com
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