STM - The real truth.
Nov 5, 2010, 01:36 PM
#21
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So heres my new story for today.
It's fricken cold out in Buffalo, NY. Like.. 20's cold.
After a long day of work in the cold I finally get to hop in the evo and hike it home. Smooth sailing... For a while.
While driving along my car just seemed to... putter out and die. I nurse my car to the side of the road. First thoughts are... What. The. ****.
After I gain my calm I begin to diagnose the problem. I know speed density depends on only two sensors. The MAP and the IAT. First thing I do is check my connections, which all seemed good. I checked for vac leaks, which there was none visible. Seeing as the IAT is pretty simple (And new) I narrow it down to a dead EMS or map sesnsor (used).
My diagnosis really didn't do me much good for being stranded though. Luckily I'm lazy. I left my MAF, stock ECU, laptop, and basic tools in the car because I did not feel like taking them out. After cutting a few zip ties I had the maf reconnected along with the stock map sensor. Wiring the stock ecu only took a few seconds more since I had to move the AEM UEGO over a pin and then re wire in the front 02. I was good to go!
I call up STM and talk to Emery, and explained the situation to him along with a few other tweaks I needed made. He invites me to come on down. I made it down to STM in about an hour and Emery greeted me with open arms as usual. We got right in the car and figured out the ECU and IAT were in good shape and decided the used brass MAP sensor was garbage.
Not to leave my car wounded any longer, Emery loaned me a pretty much new stainless 5 bar map (a lot more accurate) and got my car back up on it's feet. Afterwards we made a few adjustments and he sent me on my way.
Now thats what I call service. Awesome job again STM.
-Alex
PS: I think my old map sensor was bad to begin with because now my car is at least twice as smooth and the throttle response is 100% better.
It's fricken cold out in Buffalo, NY. Like.. 20's cold.
After a long day of work in the cold I finally get to hop in the evo and hike it home. Smooth sailing... For a while.
While driving along my car just seemed to... putter out and die. I nurse my car to the side of the road. First thoughts are... What. The. ****.
After I gain my calm I begin to diagnose the problem. I know speed density depends on only two sensors. The MAP and the IAT. First thing I do is check my connections, which all seemed good. I checked for vac leaks, which there was none visible. Seeing as the IAT is pretty simple (And new) I narrow it down to a dead EMS or map sesnsor (used).
My diagnosis really didn't do me much good for being stranded though. Luckily I'm lazy. I left my MAF, stock ECU, laptop, and basic tools in the car because I did not feel like taking them out. After cutting a few zip ties I had the maf reconnected along with the stock map sensor. Wiring the stock ecu only took a few seconds more since I had to move the AEM UEGO over a pin and then re wire in the front 02. I was good to go!
I call up STM and talk to Emery, and explained the situation to him along with a few other tweaks I needed made. He invites me to come on down. I made it down to STM in about an hour and Emery greeted me with open arms as usual. We got right in the car and figured out the ECU and IAT were in good shape and decided the used brass MAP sensor was garbage.
Not to leave my car wounded any longer, Emery loaned me a pretty much new stainless 5 bar map (a lot more accurate) and got my car back up on it's feet. Afterwards we made a few adjustments and he sent me on my way.
Now thats what I call service. Awesome job again STM.
-Alex
PS: I think my old map sensor was bad to begin with because now my car is at least twice as smooth and the throttle response is 100% better.
Nov 5, 2010, 02:38 PM
#22
This is funny.
While I have never met Emery in person... maybe someday I will, maybe someday I will not... I think he and I would get along after a while.
I come across the same exact way to other people. When people meet me for the first time, they see me as a dick and a cocky arrogant *******. When in reality, in my trait (IT), I've almost seen it all. When someone comes to me with a problem, I roll my eyes. It's something I am working on but sometimes you just have to trust an expert to do an expert job.
Huge props to a company that:
1. Keeps their shop clean. As you stated, this is a HUGE deal in that if they are neat and organized, they will be the same with you car. Big thing in my book as I am a organized person myself.
2. The desire to never give up and never quit until it's right. I look for this in my shops that do work for me as well.
3. Huge props to him for at least understanding where you wanted to go, but also give you some insight into why your route that you want to go may not be the best route to go and will not maximize your ROI.
4. The fact that he took you out in your own car to ensure the tune was spot on is a big thing. All too often tuners look to get the max torque and power out of your car, then when the car is unloaded off the dyno, it drives like ****, stalls and the tune is knocking... isn't what you're looking for. You don't drive WOT all the time and if the tune isn't setup right you'll be unhappy.
Sounds like he's a stand up guy... I've bought a few things from him and those things are still on my car. Not sure if he remembers but I do.
Great write up and more shops could learn from this. Take note!
While I have never met Emery in person... maybe someday I will, maybe someday I will not... I think he and I would get along after a while.
I come across the same exact way to other people. When people meet me for the first time, they see me as a dick and a cocky arrogant *******. When in reality, in my trait (IT), I've almost seen it all. When someone comes to me with a problem, I roll my eyes. It's something I am working on but sometimes you just have to trust an expert to do an expert job.
Huge props to a company that:
1. Keeps their shop clean. As you stated, this is a HUGE deal in that if they are neat and organized, they will be the same with you car. Big thing in my book as I am a organized person myself.
2. The desire to never give up and never quit until it's right. I look for this in my shops that do work for me as well.
3. Huge props to him for at least understanding where you wanted to go, but also give you some insight into why your route that you want to go may not be the best route to go and will not maximize your ROI.
4. The fact that he took you out in your own car to ensure the tune was spot on is a big thing. All too often tuners look to get the max torque and power out of your car, then when the car is unloaded off the dyno, it drives like ****, stalls and the tune is knocking... isn't what you're looking for. You don't drive WOT all the time and if the tune isn't setup right you'll be unhappy.
Sounds like he's a stand up guy... I've bought a few things from him and those things are still on my car. Not sure if he remembers but I do.
Great write up and more shops could learn from this. Take note!
Nov 5, 2010, 02:45 PM
#23
I met Emery and a few of the other guys at STM when I took a day trip with him for his IX to get tuned a few months back. Everyone was cool as hell and Emery is an awesome guy and makes his customers and their happiness with the results his top priority. Its unfortunate that more shops don't follow that same business ethic.
Nov 5, 2010, 07:02 PM
#25
OP was an amazing review, although it started off and titled negitivly about the company it turned to what we all know and hear about STM and their work.
Respect for STM just grew. (Plus they have shawna.... KIDDDDDDDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!)
Respect for STM just grew. (Plus they have shawna.... KIDDDDDDDING!!!!!!!!!!!!!!!!!!!!!!!!!!!!)
Nov 8, 2010, 06:56 PM
#30
I have a real problem with STM, for one they ship parts to quick, since I llive in PA they get to my house the next day, unacceptable.
Two there prices are great, this upsets me.
Three is all the stuff they sell actually works, just not good bussiness there!
Two there prices are great, this upsets me.
Three is all the stuff they sell actually works, just not good bussiness there!